At a Glance
- Tasks: Coordinate daily store operations and support the team in delivering excellent customer experiences.
- Company: Join IKEA, a global leader in home furnishings with a focus on teamwork and innovation.
- Benefits: Enjoy a competitive salary, 15% discount, life assurance, and flexible working options.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a diverse team making a real impact on customer satisfaction and store success.
- Qualifications: Strong communication skills and a collaborative approach to motivate and engage your team.
The predicted salary is between 28120 - 28120 £ per year.
We are looking to welcome a Customer Relations Coordinator to join our team! In IKEA, we call this a Customer Meeting Point Coordinator.
The role will require you to support the Customer Meeting Point leadership team in the operational day to day running of the store within the sales function, coordinating and supporting co‑workers with daily activities and tasks.
WHAT WE OFFER
- The starting salary for this role is £28,120 per annum, based on skills and experience.
- 39 hours working 5 days per week including evenings and alternate weekends.
- We can discuss flexibility to match your life and our business needs during the interview.
- WORKING WITH US HAS ITS REWARDS
Our co‑workers bring unique ideas and skills to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.
- 15% IKEA discount and discount portal helping you save £100s on high street retailers.
- X4 Life Assurance, enhanced statutory pension contributions and interest free loans
.... as well so much more! Full list of benefits at https://www. ikea. com/gb/en/this-is-ikea/work-with-us/
- WHAT YOU'LL NEED TO HAVE
- A Collaborative approach to communication, with the capacity to guide, motivate and engage with the team.
- Sound understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security.
- You are structured and can establish routines for large teams, with the capability to handle and respond to business and customer needs by providing effective solutions within the area of responsibility.
- A considered decision‑maker with the ability to adjust to tasks and delegate as needed, you will thrive in a versatile environment by focusing on meeting varying demands, speed, and simplicity. using your experience to deliver the results when dealing with the unknown and handling unexpected operational changes.
- WHAT YOU’LL BE DOING ON THE DAY TO DAY
- Coordinate the daily operation of the store team, allocating and executing activities and tasks across all functions.
- Apply the appropriate processes and actions daily to secure safety, compliance and operational standards to promote profitability and meet commercial priorities.
- Act on customer feedback to ensure that every customer has a consistent and positive experience by supporting the team in delivering consistent availability, quality standards and service
- Identify and work closely together with the Food team to implement sales support tools to optimise commerciality, and secure consistent quality in operations by developing skills in the team.
- Apply appropriate corrective actions based on customer and co‑worker feedback and highlight points for improvement in daily operations, working with the IKEA global and national strategies.
- WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality.
We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.
- Come see the wonderful workday where we create a better everyday life for the many
- #J-18808-Ljbffr
CMP Operations Coordinator employer: IKEA
IKEA Reading is an exceptional employer that values creativity and collaboration, offering a supportive work culture where your carpentry skills can truly shine. With competitive benefits like a 15% discount, life assurance, and opportunities for personal growth, you'll find a rewarding environment that prioritises both your professional development and well-being. Join us in crafting inspiring spaces while enjoying a healthy work-life balance in a vibrant team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land CMP Operations Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IKEA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IKEA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CMP Operations Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IKEA:Your cover letter is your chance to shine! Tell us why you want to work at IKEA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IKEA!
How to prepare for a job interview at IKEA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
