At a Glance
- Tasks: Prepare and hand over customer orders while creating a memorable experience.
- Company: Join the dynamic team at IKEA, known for its inclusive culture.
- Benefits: Enjoy a competitive hourly rate, discounts, and life assurance.
- Other info: Flexible working hours and excellent career growth opportunities await you.
- Why this job: Be part of a team that values diversity and creativity in everyday tasks.
- Qualifications: Comfortable with tech, proactive, and adaptable to various tasks.
Overview
We’re looking for people to prepare, and hand over customer orders. Be a part of our team and create a memorable customer experience at IKEA!
What we offer
- Start Date of employment will be: 26th October 2025
- Hourly rate of £12.60 per hour.
- 16 hours per week, working 4 days including evenings and 3 out of 4 weekends.
- We can discuss flexibility to match your life and our business needs during the interview.
Working with us has its rewards
Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family\\\'s everyday needs.
- 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
- ..as well so much more!
What you’ll need to have
- You are comfortable using computers and handheld devices to support with the checking and handing out of stock or to answer customer questions.
- You proactively look for tasks to be done and use your initiative to complete them in an efficient and effective manner.
- You have an adaptable mindset allowing you to switch between different tasks/areas and work within tight timeframes.
- You work with guidance from your manager to achieve set goals in agreed timeframes using standard ways of working.
What you’ll be doing day to day
- You ensure products are available to customers by ensuring tasks in your area are completed accurately and in a timely manner.
- You will be responsible for ensuring compliance with the IKEA Health, Safety & Security Rules & Regulations in your area.
- You work to ensure the efficiency of the fulfilment operation by working in simple, cost-conscious ways, developing, and sharing good examples of ways of working.
- You will be required to manually handle all of our products ranging from LACK Coffee Tables to PAX Wardrobes.
- You will support the processing of orders to both customers and our delivery team including handing goods out and working with uncollected orders.
- You will check the accuracy of picked orders and pack the orders ready to be handed over to the IKEA delivery team.
We care for the people
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.
Come see the wonderful workday where we create a better everyday life for the many
Recruitment process information
Let us know if you require any adjustments to be made during the interview process as soon as possible.
- Please attach an updated CV with your application so we can get to know you better.
- Candidates that meet basic requirements for the role will be invited to complete a value based questionnaire. This will take 20 minutes to complete and the purpose is to understand your suitability aligning to the 8 IKEA values.
- Following completion of this, shortlisted candidates will be invited by email to attend a face-to-face interview.
We understand not everyone will be successful, but we promise to keep you informed either way.
For any advice or support, email Recruiter emma.jones4@ingka.ikea.com and I will be happy to help!
Click & Collect Assistant in Leeds employer: IKEA
IKEA is an exceptional employer that values diversity and fosters a supportive work culture, making it an ideal place for individuals seeking meaningful employment as a Click & Collect Assistant. With competitive hourly rates, flexible working hours, and a range of benefits including a generous employee discount and life assurance, IKEA prioritises the well-being and growth of its employees. Join us in creating a memorable customer experience while enjoying opportunities for personal development and a commitment to inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Click & Collect Assistant in Leeds
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including IKEA, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Click & Collect Assistant in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like IKEA that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at IKEA will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about IKEA and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at IKEA
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at IKEA, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at IKEA!
