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For Companies At a Glance
- Tasks: Prepare and hand over customer orders while creating a memorable experience.
- Company: Join the dynamic team at IKEA, known for its inclusive culture.
- Benefits: Enjoy a competitive hourly rate, discounts, and life assurance.
- Why this job: Be part of a team that values diversity and creativity in everyday tasks.
- Qualifications: Comfortable with tech, proactive, and adaptable to various tasks.
- Other info: Flexible working hours and excellent career growth opportunities await you.
Overview
We’re looking for people to prepare, and hand over customer orders. Be a part of our team and create a memorable customer experience at IKEA!
What we offer
- Start Date of employment will be: 26th October 2025
- Hourly rate of £12.60 per hour.
- 16 hours per week, working 4 days including evenings and 3 out of 4 weekends.
- We can discuss flexibility to match your life and our business needs during the interview.
Working with us has its rewards
Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family\\\’s everyday needs.
- 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
- ..as well so much more!
What you’ll need to have
- You are comfortable using computers and handheld devices to support with the checking and handing out of stock or to answer customer questions.
- You proactively look for tasks to be done and use your initiative to complete them in an efficient and effective manner.
- You have an adaptable mindset allowing you to switch between different tasks/areas and work within tight timeframes.
- You work with guidance from your manager to achieve set goals in agreed timeframes using standard ways of working.
What you’ll be doing day to day
- You ensure products are available to customers by ensuring tasks in your area are completed accurately and in a timely manner.
- You will be responsible for ensuring compliance with the IKEA Health, Safety & Security Rules & Regulations in your area.
- You work to ensure the efficiency of the fulfilment operation by working in simple, cost-conscious ways, developing, and sharing good examples of ways of working.
- You will be required to manually handle all of our products ranging from LACK Coffee Tables to PAX Wardrobes.
- You will support the processing of orders to both customers and our delivery team including handing goods out and working with uncollected orders.
- You will check the accuracy of picked orders and pack the orders ready to be handed over to the IKEA delivery team.
We care for the people
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.
Come see the wonderful workday where we create a better everyday life for the many
Recruitment process information
Let us know if you require any adjustments to be made during the interview process as soon as possible.
- Please attach an updated CV with your application so we can get to know you better.
- Candidates that meet basic requirements for the role will be invited to complete a value based questionnaire. This will take 20 minutes to complete and the purpose is to understand your suitability aligning to the 8 IKEA values.
- Following completion of this, shortlisted candidates will be invited by email to attend a face-to-face interview.
We understand not everyone will be successful, but we promise to keep you informed either way.
For any advice or support, email Recruiter emma.jones4@ingka.ikea.com and I will be happy to help!
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Click & Collect Assistant employer: IKEA
Contact Detail:
IKEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Click & Collect Assistant
✨Tip Number 1
Get to know IKEA's values before your interview. We want to see how you align with our culture, so think about examples from your past that showcase your adaptability and initiative. This will help you stand out!
✨Tip Number 2
Practice your customer service skills! As a Click & Collect Assistant, you'll be interacting with customers regularly. We suggest role-playing common scenarios with a friend to boost your confidence and communication skills.
✨Tip Number 3
Be ready to discuss your experience with technology. Since you'll be using computers and handheld devices, we recommend brushing up on any relevant tech skills and being prepared to talk about them during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team. Don’t forget to attach your CV and let your personality shine through!
We think you need these skills to ace Click & Collect Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Click & Collect Assistant role. Highlight any previous customer service experience or roles where you’ve had to manage tasks efficiently.
Show Off Your Tech Skills: Since you'll be using computers and handheld devices, mention any relevant tech skills in your application. If you've worked with similar systems before, let us know!
Demonstrate Your Initiative: We love proactive team members! In your application, share examples of times when you took the initiative to complete tasks or improve processes. This will show us you’re a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at IKEA
✨Know the Role Inside Out
Before your interview, make sure you understand what a Click & Collect Assistant does. Familiarise yourself with the tasks mentioned in the job description, like checking orders and ensuring compliance with health and safety rules. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves creating a memorable customer experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your proactive approach and adaptability.
✨Be Ready to Discuss Flexibility
The job requires working evenings and weekends, so be prepared to discuss your availability. If you have any specific needs or preferences, don’t hesitate to bring them up. This shows that you’re open to communication and willing to work with the team’s needs.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare some thoughtful questions about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
