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- Tasks: Assist customers by confirming and handing out their orders at the collection point.
- Company: Join IKEA, a global leader in home furnishings, dedicated to creating a better everyday life.
- Benefits: Enjoy a 15% discount, flexible hours, and subsidised meals, plus more perks!
- Why this job: Be part of a diverse team, enhance your customer service skills, and contribute to a positive shopping experience.
- Qualifications: Experience in customer service, strong organisational skills, and ability to work independently or in a team.
- Other info: We welcome candidates from all backgrounds and offer support throughout the recruitment process.
IKEA Exeter are looking to welcome a Click and Collect Assistant to join our hard-working Fulfilment Operations team.
In this role, you’ll be essential in confirming and handing out orders to our customers at our Order Collection point in-store.
WHAT WE OFFER
• Planned induction date of 02 and 03 August 2025.
• Hourly rate of £12.60 per hour.
• This role is 30 hours a week, working 5 days out of 7, including 3 in 4 weekends.
• The hours of operation are between 06:00am and 20:30pm Monday to Sunday.
• We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family\’s everyday needs.
• 15% IKEA discount and discount portal helping you save £100s on high street retailers.
• X4 Life Assurance, enhanced statutory pension contributions and interest free loans
• Family-friendly policies and benefits.
• Commitment to your development throughout your career.
• Subsidised hot and cold meals, desserts and snacks in our co-worker restaurant.
…as well so much more! Full list of benefits at https://www.ikea.com/gb/en/this-is-ikea/work-with-us/
WHAT YOU NEED TO HAVE
• You have experience and enjoy working with customers in a fast-paced environment.
• Demonstrated ability to prioritise and organise workload efficiently, with a keen attention to detail.
• Proven experience in using technical equipment to enhance productivity and efficiency.
• Self-reliant and motivated, capable of working independently as well as collaboratively within a team.
WHAT YOU\’LL BE DOING DAY TO DAY
• Checking over and handing out customer orders.
• At times, handling and resolving any after-sales or customer queries that may come up.
• Working in a customer-facing environment, which means you will be happy to deliver great customer service.
• Adhere to all safety protocols and regulations to ensure a secure environment for both customers and co-workers.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.
Come see the wonderful workday where we create a better everyday life for the many people.
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible.
• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend a face-to-face interview.
We understand not everyone will be successful, but we promise to keep you informed either way.
For any advice or support, email me at ari.davies-ho4@Ingka.ikea.com and I will be happy to help! #J-18808-Ljbffr
Click and Collect Customer Assistant employer: IKEA
Contact Detail:
IKEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Click and Collect Customer Assistant
✨Tip Number 1
Familiarise yourself with IKEA's values and customer service philosophy. Understanding their commitment to creating a better everyday life for customers will help you align your responses during the interview.
✨Tip Number 2
Prepare to discuss your experience in fast-paced environments. Think of specific examples where you've successfully managed customer interactions or resolved issues quickly, as this is crucial for the Click and Collect role.
✨Tip Number 3
Showcase your organisational skills by thinking of ways you've prioritised tasks in previous roles. Being able to demonstrate your attention to detail will be key in handling customer orders efficiently.
✨Tip Number 4
Be ready to discuss your ability to work both independently and as part of a team. Highlight any experiences where collaboration led to improved customer service or operational efficiency.
We think you need these skills to ace Click and Collect Customer Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills that match the job description. Emphasise your ability to work in a fast-paced environment and your attention to detail.
Write a Strong Cover Letter: Craft a cover letter that showcases your enthusiasm for the role and IKEA as a company. Mention specific experiences that demonstrate your ability to handle customer queries and work collaboratively within a team.
Highlight Relevant Experience: In your application, focus on any previous roles where you have used technical equipment or managed customer orders. This will show that you are well-prepared for the responsibilities of the Click and Collect Assistant position.
Prepare for the Interview: Think about potential questions related to customer service scenarios and how you would handle them. Be ready to discuss your organisational skills and how you prioritise tasks in a busy environment.
How to prepare for a job interview at IKEA
✨Show Your Customer Service Skills
Since this role involves working directly with customers, it's crucial to demonstrate your experience in providing excellent customer service. Be ready to share specific examples of how you've handled customer queries or resolved issues in the past.
✨Highlight Your Organisational Skills
The job requires prioritising and organising workloads efficiently. Prepare to discuss how you manage your time and tasks, especially in a fast-paced environment. Mention any tools or techniques you use to stay organised.
✨Familiarise Yourself with Technical Equipment
As the role involves using technical equipment, it’s beneficial to mention any relevant experience you have. If you’ve used similar systems before, be sure to explain how you adapted to them and improved productivity.
✨Be Ready for Flexibility Discussions
IKEA values flexibility in scheduling. Think about your availability and be prepared to discuss how you can meet the company's needs while balancing your own. This shows that you're adaptable and willing to work as part of the team.