At a Glance
- Tasks: Help customers pick up their online orders and ensure a smooth experience.
- Company: Join the friendly team at IKEA Sheffield, known for exceptional customer service.
- Benefits: Earn £12.60 per hour, enjoy 15% discount, free meals, and personal growth opportunities.
- Other info: Flexible hours available; work weekends with great career development potential.
- Why this job: Be part of a dynamic team that values diversity and customer satisfaction.
- Qualifications: Motivation to thrive in a fast-paced environment; experience is a plus but not essential.
Overview
IKEA Sheffield are looking to welcome Click and Collect Assistants to join our amazing Fulfilment Team.
Are you passionate about delivering exceptional customer service and love the idea of helping people find exactly what they need? Join our IKEA team as a Click and Collect Assistant! Be the friendly face that ensures our customers\' online orders are ready for a seamless pickup experience.
What we offer
- Start Date of employment will be: 10th November 2025
- Competitive hourly rate of £12.60 per hour
- 12/16 hours per week working 2 days weekend only, Saturday and Sunday including late evenings. The operational hours are 7am until 9.30pm so we are looking for applicants who are available to work between these hours.
- We can discuss flexibility to match your life and our business needs during the interview.
Working with us has its rewards
- 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
- Free healthy meal option, salad bar, fruit, and hot/cold drinks
- Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
- ..as well so much more! Full Benefit List https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/
What you\'ll need to have
- Previous experience is beneficial but not essential, all you will need is the motivation to make things happen in a fast-paced environment.
- You are comfortable using computers and handheld devices to support with the checking and handing out of stock or to answer customer questions.
- You have great problem solving skills using your initiative to provide a smooth customer journey.
- Ability prioritise and organise your workload swiftly and with attention to detail.
- You are adaptable enabling you to switch between different tasks/areas and work within deadlines for customer satisfaction.
- Proactive mindset and use your initiative to complete tasks efficiently and effectively.
- Process-driven with a keen eye for detail.
What you\'ll be doing day to day
- You will handle orders to both customers and our delivery team including handing goods out and processing returned orders.
- Working in a customer-facing environment, which means you will be happy to deliver great customer service.
- You will be required to manually handle all of our products ranging from LACK Coffee Tables to PAX Wardrobes.
- Working with or around heavy machinery, such as, Forklift trucks, counterbalance, pump trucks, to safely and efficiently transport heavy goods within the warehouse.
- Ensure all safety protocols and regulations are followed for a secure environment for both our customers and co-workers.
We care for the people
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.
Come see the wonderful workday where we create a better everyday life for the many.
Recruitment process information
Let us know if you require any adjustments to be made during the interview process as soon as possible.
- Please attach an updated CV with your application so we can get to know you better.
- Shortlisted candidates will be invited by email to attend a face to face assessment centre.
We understand not everyone will be successful, but we promise to keep you informed either way.
For any advice or support, email Recruiter lisa.cathcart@ingka.ikea.com and I will be happy to help!
Click and Collect Assistant in Sheffield employer: IKEA
IKEA Sheffield is an exceptional employer that prioritises employee well-being and growth, offering a competitive hourly rate alongside generous benefits such as a 15% discount, life assurance, and opportunities for personal development. Our inclusive work culture fosters diversity and encourages all team members to thrive in a supportive environment, making it a rewarding place to work for those passionate about customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Click and Collect Assistant in Sheffield
✨Tip Number 1
Get to know IKEA's values and culture before your interview. This will help you connect with the team and show that you're genuinely interested in being part of their mission to create a better everyday life for the many.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you shine during the interview and demonstrate your proactive mindset.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Prepare to discuss how you've tackled challenges in fast-paced environments, as this is key for the Click and Collect Assistant role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the IKEA family!
We think you need these skills to ace Click and Collect Assistant in Sheffield
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service in your application! Share any experiences where you’ve gone the extra mile to help someone out, as this will resonate with our values at IKEA.
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the Click and Collect Assistant role. We want to see how your background aligns with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need to complete your application smoothly!
How to prepare for a job interview at IKEA
✨Know the Role Inside Out
Before your interview, make sure you understand what a Click and Collect Assistant does. Familiarise yourself with the responsibilities mentioned in the job description, like handling orders and providing great customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during the interview to demonstrate your proactive mindset and problem-solving skills.
✨Be Ready for Practical Questions
Expect questions that assess your ability to handle tasks in a fast-paced environment. Prepare to discuss how you prioritise your workload and manage your time effectively. You might even be asked how you'd deal with specific scenarios, so think through some potential challenges you could face in the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the team dynamics, training opportunities, or how success is measured for a Click and Collect Assistant. It’s a great way to engage with the interviewer and leave a positive impression.
