Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with returns, assembly advice, and resolving complaints.
- Company: Join the friendly team at IKEA Belfast, where teamwork thrives.
- Benefits: Enjoy a 15% discount, life assurance, and personal growth opportunities.
- Other info: Flexible working hours and a supportive, diverse workplace.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong problem-solving skills and a passion for helping others.
The predicted salary is between 26800 - 26800 £ per year.
IKEA Belfast are looking to welcome Customer Relations Assistants to join our team. Bring your problem-solving flair and people skills to our Customer Relations team, where you'll turn tricky moments into great experiences. From smooth returns to assembly advice and spotting product issues, you'll be the go-to expert who keeps customers smiling.
WHAT WE OFFER
- The Start Date of employment will be: 13th June 2026.
- Hourly rate of £13.45 per hour.
- 20 hours weekly working 4 days per week including evenings and 3 out of 4 weekends.
- 12 hours weekly working 3 days per week including evenings and 3 out of 4 weekends.
- Working hours are between 10am and 8:30pm. We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
- 15% IKEA discount & discount portal helping you save £100s on high-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
- Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
- Given Day - Additional days paid leave to take at any point during the year, when it's important for you.
WHAT YOU'LL NEED TO HAVE
- You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision.
- You have a customer first mindset, making the customer feel valued and supported in everything you do.
- You are computer literate and able to work with technology.
- The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
WHAT YOU'LL BE DOING DAY TO DAY
- You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
- You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
- You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
- Working on the checkouts, supporting customers with card & cash transactions.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many.
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible. Please attach an updated CV with your application so we can get to know you better. Shortlisted candidates will be invited by email to attend a face-to-face interview. We understand not everyone will be successful, but we promise to keep you informed either way.
Customer Relations Assistant in Belfast employer: IKEA
Contact Detail:
IKEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Assistant in Belfast
✨Tip Number 1
Get to know IKEA's values and culture before your interview. This way, you can show how your problem-solving flair and people skills align with what they stand for. It’s all about making that connection!
✨Tip Number 2
Practice common customer service scenarios. Think about tricky moments you might face as a Customer Relations Assistant and how you'd turn them into great experiences. Role-playing with a friend can really help!
✨Tip Number 3
Be ready to showcase your tech skills during the interview. Since you'll be working with technology, it’s a good idea to brush up on any relevant software or systems that IKEA uses. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks of working with us at IKEA.
We think you need these skills to ace Customer Relations Assistant in Belfast
Some tips for your application 🫡
Show Your Customer-Centric Mindset: Make sure to highlight your customer-first approach in your application. We want to see how you value and support customers, so share examples of how you've made someone feel valued in the past.
Tailor Your CV: When applying, tweak your CV to reflect the skills and experiences that match the job description. We love seeing how your unique background fits into our team, so don’t hold back on showcasing your problem-solving flair!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining our team at IKEA Belfast!
How to prepare for a job interview at IKEA
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle complaints and turn negative experiences into positive ones. Be ready to share examples of how you've successfully resolved issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare specific scenarios where you demonstrated your problem-solving flair. Think about times when you had to think on your feet or adapt quickly to changing situations. This will show that you're not just a people person but also a proactive thinker.
✨Familiarise Yourself with IKEA Products
Take some time to learn about IKEA's product range and common customer queries. Being knowledgeable about their offerings will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Tech Skills
Since the role requires computer literacy, make sure you're comfortable using technology. Familiarise yourself with common point-of-sale systems or any software that might be relevant. This will help you feel more confident during the practical aspects of the interview.