At a Glance
- Tasks: Help customers solve problems and ensure smooth returns with a friendly approach.
- Company: Join a diverse team at IKEA, where creativity and collaboration thrive.
- Benefits: Enjoy a competitive hourly rate, discounts, and flexible working hours.
- Other info: Great opportunities for personal growth in a supportive environment.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong problem-solving skills and a customer-first mindset are essential.
The predicted salary is between 28000 - 30000 £ per year.
Are you good at turning frowns upside down and solving puzzles on the fly? Join our team as a Customer Relations Assistant, where your personalised approach and problem-solving skills will shine as you handle customer complaints. You'll be the person ensuring smooth returns and spotting product issues like a pro. Plus, you'll be the go-to person for customers needing help with product assembly and spare parts.
What you’ll need to have:
- You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision.
- You have a customer first mindset, making the customer feel valued and supported in everything you do.
- You are computer literate and able to work with technology.
- The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
What you’ll be doing day to day:
- You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
- You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
- You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
What we offer:
- The start date of employment will be: 3 July 2026
- Hourly rate of £13.45
- Part Time: 16 hours per week working 4 days out of 7, including late evenings and 3 out of 4 weekends
- We can discuss flexibility to match your life and our business needs during the interview
Working with us has its rewards:
- 15% IKEA discount and discount portal helping you save £100s on high street retailers
- 4x Life Assurance, enhanced statutory pension contributions and interest free loans
- Full list of benefits available at this link
We care for the people:
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team. Come see the wonderful workday where we create a better everyday life for the many.
Recruitment process information:
Let us know if you require any adjustments to be made during the interview process as soon as possible. Please attach an updated CV and a cover letter with your application so we can get to know you better. Shortlisted candidates will be invited by email to attend an interview. We understand not everyone will be selected, but we promise to keep you informed either way. We are unable to accept applications via email and encourage you to apply online as soon as possible. For any advice or support, email emma.jones4@ingka.ikea.com and who will be ready to help!
Customer Relations Assistant in Manchester employer: IKEA Gruppe
At IKEA, we pride ourselves on fostering a supportive and inclusive work environment where every team member's unique skills and ideas are valued. As a Customer Relations Assistant, you'll enjoy flexible working hours, competitive pay, and a generous employee discount, all while contributing to our mission of creating a better everyday life for the many. With opportunities for personal growth and a commitment to diversity, joining our team means being part of a community that truly cares for its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Assistant in Manchester
✨Tip Number 1
Get to know the company! Before your interview, dive into IKEA's values and culture. This will help you connect your skills to what they care about, showing you're not just another candidate but a perfect fit for their team.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past where you've turned a frown upside down. Be ready to share these stories during your interview to demonstrate your customer-first mindset.
✨Tip Number 3
Show off your tech skills! Since you'll be working with technology, be prepared to discuss your experience with different tools or software. This will reassure them that you can handle the tech side of the role without breaking a sweat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. So, get that application in and let’s make some magic happen!
We think you need these skills to ace Customer Relations Assistant in Manchester
Some tips for your application 🫡
Show Your Customer-Centric Mindset:Make sure to highlight your customer-first approach in your CV and cover letter. We want to see how you’ve made customers feel valued and supported in previous roles, so share those experiences!
Tailor Your Application:Don’t just send the same CV everywhere! Take a moment to tweak your application for this role. Use keywords from the job description to show us you’re the perfect fit for the Customer Relations Assistant position.
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point while still showcasing your personality and problem-solving skills. Remember, we want to know you!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at IKEA Gruppe
✨Know Your Customer Service Basics
Brush up on key customer service principles before your interview. Understand how to handle complaints and the importance of a customer-first mindset. Be ready to share examples of how you've turned a negative experience into a positive one.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've solved problems on the fly. Think about times when you had to think quickly to resolve an issue, especially in a team setting. This will demonstrate your ability to handle complex complaints with ease.
✨Familiarise Yourself with Technology
Since the role requires being computer literate, make sure you're comfortable with common software and tools used in customer relations. If you have experience with any specific systems, be ready to mention them during the interview.
✨Practice Patience and Composure
During the interview, convey your ability to remain calm under pressure. You might be asked how you would deal with a difficult customer, so prepare a thoughtful response that highlights your patience and composure in challenging situations.
