At a Glance
- Tasks: Help customers solve problems and ensure smooth returns with a friendly approach.
- Company: Join a diverse team at IKEA, known for its supportive culture.
- Benefits: Enjoy a competitive hourly rate, discounts, and flexible working hours.
- Other info: Flexible contracts available, perfect for balancing work and study.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong problem-solving skills and a customer-first mindset are essential.
The predicted salary is between 12 - 18 £ per hour.
Are you good at turning frowns upside down and solving puzzles on the fly? Join our team as a Customer Relations Assistant, where your personalised approach and problem‑solving skills will shine as you handle customer complaints. You'll be the person ensuring smooth returns and spotting product issues like a pro. Plus, you'll be the go‑to person for customers needing help with product assembly and spare parts.
WHAT WE OFFER
- The Start Date of employment will be 26th July 2026
- Hourly rate of £13.45
- Part Time: 12-18 hours per week working 3-4 days out of 7, including late evenings and 3 out of 4 weekends.
- The number of days per week is dependent on contract size. For contract sizes of 12 hours per week we are open to discussing weekend only contracts.
- We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
Our co‑workers bring unique ideas and skills to work every day and we offer a variety of benefits that suit their and their family's everyday needs:
- 15% IKEA discount and discount portal helping you save £100s on high street retailers.
- X4 Life Assurance, enhanced statutory pension contributions and interest free loans.
Full list of benefits at IKEA Benefits.
WHAT YOU'LL NEED TO HAVE
- You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision.
- You have a customer first mindset, making the customer feel valued and supported in everything you do.
- You are computer literate and able to work with technology.
- The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
WHAT YOU'LL BE DOING DAY TO DAY
- You will use your knowledge and problem‑solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
- You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
- You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team. Come see the wonderful workday where we create a better everyday life for the many.
Customer Relations Assistant in Leeds employer: IKEA Gruppe
At IKEA, we pride ourselves on fostering a supportive and inclusive work environment where every team member's unique skills contribute to our collective success. As a Customer Relations Assistant, you'll enjoy flexible working hours, competitive pay, and a generous employee discount, all while being part of a culture that values teamwork and personal growth. Join us in creating a better everyday life for the many, and experience the rewarding benefits of working with a company that truly cares for its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Assistant in Leeds
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like IKEA Gruppe and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at IKEA Gruppe and let us see your personality shine through!
We think you need these skills to ace Customer Relations Assistant in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and IKEA Gruppe.
Get Familiar with Our Brand:Before applying, take some time to learn about IKEA Gruppe and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at IKEA Gruppe
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress IKEA Gruppe.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which IKEA Gruppe will surely appreciate.
