At a Glance
- Tasks: Assist customers, manage check-outs, and provide after-sales support in a dynamic retail environment.
- Company: Join the friendly team at IKEA Exeter, a leader in home furnishings.
- Benefits: Enjoy a competitive hourly rate, 15% discount, and generous annual leave.
- Other info: Flexible shifts available, with opportunities for growth and development.
- Why this job: Build your customer service skills while creating positive experiences for guests.
- Qualifications: Experience in a team environment and a passion for customer service.
The predicted salary is between 26700 - 28000 £ per year.
IKEA Exeter are looking to welcome Customer Relations Assistants to join our delightful and friendly team. If you are looking for a role where you get to build your customer service skills and help co‑create the wonderful everyday with our many in‑store guests, we would be happy to hear from you. We have 12‑hour contracts working on our Check‑Outs and Customer Relations / Returns areas, where you would provide after sales support.
WHAT WE OFFER
- The group assessment centre will be on Wednesday, 17 June in‑store, in the evening.
- Start date of employment will be Saturday, 04 July.
- Hourly rate of £13.45 per hour.
- Availability to work two 6‑hour shifts on Saturdays and Sundays, as well as ad hoc shifts through the week (Monday to Friday) is required.
- These are permanent contracts where you will be working throughout the year, including the holiday periods.
- We can discuss flexibility to match your life and our business needs during the interview.
WORKING WITH US HAS ITS REWARDS
- 15% IKEA discount on IKEA products, and access to a Discount Portal to help you save hundreds on High Street retailers.
- End of year gift, generous annual leave entitlement for you to enjoy holidays, and family friendly policies.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions and interest free loans.
- Proud to be a Living Wage Employer.
- Free car parking, a cycle‑to‑work scheme and season travel ticket loan.
WHAT YOU'LL NEED TO HAVE
We’re looking for team members who aim to deliver a high‑quality shopping experience and who always prioritize the customer in their work, encouraging others to follow suit. The ideal candidate will have experience - paid, voluntary or at school - of working in a busy team environment. You will be motivated to learn, and interested in offering a great customer experience for our customers. Retail or customer‑facing experience is desirable.
WHAT YOU'LL BE DOING DAY TO DAY
This role is varied with no two days being the same; one minute you could be on check‑outs, and the next minute, you could be meeting and greeting our customers, assisting customers and providing great customer service. You aim to create a positive experience for our customers so that they will want to return and shop with us again over time. You work together with colleagues in other functions to improve the customer experience. Meeting and greeting our customers, assisting customers at the check‑outs and returns desk. Build loyalty by listening to our customers and using your knowledge of the IKEA product range to offer informed solutions.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many.
Weekend Customer Relations Assistant in Exeter employer: IKEA Gruppe
IKEA Exeter is an exceptional employer that prioritises a supportive and inclusive work culture, offering flexible contracts and a range of benefits including a generous employee discount, life assurance, and enhanced pension contributions. With a focus on personal growth and development, employees are encouraged to build their customer service skills in a dynamic environment where every day brings new opportunities to create positive experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Customer Relations Assistant in Exeter
✨Tip Number 1
Get to know IKEA's values and culture before your assessment centre. This will help you connect with the team and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios, as this role is all about creating a positive experience for guests.
✨Tip Number 3
Be ready to showcase your teamwork abilities. Share examples from your past experiences where you worked well with others, as collaboration is key in a busy retail environment like IKEA.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed, and you can easily keep track of your progress throughout the hiring process.
We think you need these skills to ace Weekend Customer Relations Assistant in Exeter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the role of Customer Relations Assistant. Highlight any relevant experience you have in customer service or teamwork. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at IKEA Gruppe
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about past experiences where you’ve helped customers, whether in a paid job or voluntary role. Be ready to share specific examples that highlight your ability to create positive experiences for customers.
✨Familiarise Yourself with IKEA's Values
Take some time to understand IKEA’s core values and how they relate to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the company. Mentioning how you align with their mission can set you apart from other candidates.
✨Prepare for Teamwork Questions
Since this role involves working closely with others, be prepared to discuss your experience in team environments. Think of examples where you collaborated successfully with colleagues to enhance customer satisfaction. Highlight your ability to listen and adapt to different team dynamics.
✨Show Enthusiasm and Flexibility
During the interview, express your excitement about the role and your willingness to work flexible hours. Employers love candidates who are adaptable and eager to learn. Share your availability and any previous experiences that demonstrate your commitment to providing excellent customer service.
