At a Glance
- Tasks: Help customers with their queries and resolve complaints in a friendly manner.
- Company: Join the vibrant team at IKEA Gateshead, known for its welcoming culture.
- Benefits: Enjoy a competitive hourly rate, discounts, and flexible working hours.
- Other info: Diverse team environment with opportunities for personal growth and development.
- Why this job: Make a real difference in customers' lives while building your service skills.
- Qualifications: Customer-first mindset, problem-solving skills, and tech-savvy.
The predicted salary is between 13.45 - 13.45 £ per hour.
IKEA Gateshead are looking to welcome Customer Relations Assistants to join our delightful and friendly team.
If you are looking for a role where you get to build your customer service skills and help co-create the wonderful everyday with our many in-store guests, we would be happy to hear from you.
We have 12-hour contracts working on our Check-Outs and Customer Relations / Returns areas, where you would provide after sales support.
WHAT WE OFFER
- The Start Date of employment will be 27th of September 2026.
- Competitive hourly rate of £13.45 per hour.
- 12 hour contracts working 3 days per week including 3 weekends out of 4. Between the hours 09:00am - 22:00pm.
- We can discuss flexibility to match your life and our business needs during the interview.
- WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.
- 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
- Flexi Holiday Plan
- Family Friendly childcare & wellbeing support
... as well so much more!
- You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
- You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
- You are computer literate and able to work with technology.
- The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
- WHAT YOU'LL BE DOING DAY TO DAY
- You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
- You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
- Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
- WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality.
We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.
Come see the wonderful workday where we create a better everyday life for the many
Let us know if you require any adjustments to be made during the interview process as soon as possible.
We understand not everyone will be successful, but we promise to keep you informed either way.
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.
We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right!
Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.
We’re a bunch of people who are truly passionate about people!
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Customer Relations Assistant employer: IKEA Gruppe
IKEA Reading is an exceptional employer, offering a supportive work culture that values diversity and employee growth. As a Forklift Driver, you'll enjoy competitive pay, flexible working hours, and a range of benefits including a generous discount, life assurance, and family-friendly policies, all while being part of a team that prioritises safety and collaboration in a dynamic warehouse environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like IKEA Gruppe and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at IKEA Gruppe and let us see your personality shine through!
We think you need these skills to ace Customer Relations Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and IKEA Gruppe.
Get Familiar with Our Brand:Before applying, take some time to learn about IKEA Gruppe and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at IKEA Gruppe
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress IKEA Gruppe.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which IKEA Gruppe will surely appreciate.
