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- Tasks: Assist customers with Click & Collect orders and resolve issues with a smile.
- Company: Join the vibrant team at IKEA Chester, where creativity meets customer service.
- Benefits: Enjoy a competitive hourly rate, 15% discount, and free meals while you work.
- Why this job: Be part of a team that transforms challenges into positive customer experiences.
- Qualifications: Customer-focused mindset and ability to handle multiple tasks efficiently.
- Other info: Flexible working hours and a supportive environment for all backgrounds.
The predicted salary is between 13 - 16 £ per hour.
IKEA Chester are looking to welcome Click & Collect Assistants to join our team. In IKEA we call this a Store Co-Worker. Ready to bring home inspiration to life? IKEA Chester, CH1 4QG, is looking for upbeat, quick-thinking Click & Collect Assistants who love turning challenges into great customer experiences. Whether you’re helping hand out customer orders, processing returns, or guiding customers through flat-pack puzzles, you’ll be the reason they leave with a smile. If you’re a natural problem-solver with a passion for people, we’d love to meet you!
What we offer:
- The Start Date of employment will be: 22nd of January 2026
- Hourly rate of £13.45 per hour
- 16 hours weekly working up to 4 days out of 7 and 3 out of 4 weekends
- Working hours are between 8am to 10pm. Some daytime availability is essential from 8am
- We can discuss flexibility to match your life and our business needs during the interview
- 15% IKEA discount & discount portal helping you save £100’s on high-street retailers
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
- Given Day - Additional days’ paid leave to take at any point during the year
- Free healthy meal option, salad bar, fruit, and hot/cold drinks
Click below for a full list of our benefits: Benefits
What you’ll need to have:
- You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision
- You have a customer first mindset, where you make the customer feel valued and supported in everything you do
- You are computer literate and willing to work with technology
- The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints
What you’ll be doing day to day:
- Working on our click & collect, returns desk to support our customers in a timely manner & greeting customers at the main entrance
- You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised
- You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately
- Securing the stock, accurate handling of the returned products and stored correctly stock accuracy is adhered to
- Demonstrate due diligence by ensuring all stock is accurately processed through tills, promptly reporting any discrepancies or issues to peers and leadership
- Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts
- This role includes manual handling safely
We care for the people. It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many.
Recruitment process information:
- Let us know if you require any adjustments to be made during the interview process as soon as possible.
- Please attach an updated CV with your application so we can get to know you better
- Shortlisted candidates will be invited by email to attend either a face-to-face interview or an assessment center
- We understand not everyone will be successful, but we promise to keep you informed either way.
- Final offers of employment are contingent upon clear results in mandatory background checks.
- Background checks must be completed by all successful candidates.
- This role requires: Medical questionnaire
For any advice or support, email me at james.fraser1@ingka.ikea.com and I will be happy to help!
Click & Collect Assistant in Chester employer: IKEA Gruppe
Contact Detail:
IKEA Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Click & Collect Assistant in Chester
✨Tip Number 1
Get to know IKEA's values and culture before your interview. We want to see how you fit into our team, so show us that you understand what makes IKEA special. A little research goes a long way!
✨Tip Number 2
Practice your problem-solving skills! As a Click & Collect Assistant, you'll face various customer challenges. We recommend role-playing scenarios with friends or family to boost your confidence in handling tricky situations.
✨Tip Number 3
Be ready to showcase your customer-first mindset during the interview. Share examples of how you've made customers feel valued in past roles. We love hearing about your experiences and how you can bring that to our team!
✨Tip Number 4
Apply through our website for a smoother process! It helps us keep track of your application and ensures you get all the updates. Plus, it shows you're keen on joining the IKEA family!
We think you need these skills to ace Click & Collect Assistant in Chester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and problem-solving. A little enthusiasm goes a long way!
Tailor Your CV: Make sure your CV is tailored to the Click & Collect Assistant role. Highlight any relevant experience, especially in customer service or teamwork. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforwardness, so get straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IKEA Gruppe
✨Know Your Role
Familiarise yourself with the Click & Collect Assistant role at IKEA. Understand the key responsibilities, like handling customer orders and resolving complaints. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you turned a challenging situation into a positive experience. This is crucial for a role that focuses on making customers feel valued and supported.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving. You might be asked to handle a hypothetical customer complaint during the interview. Practice articulating your thought process and how you would resolve issues quickly and effectively.
✨Ask Thoughtful Questions
Prepare some questions to ask the interviewer about the team dynamics or the training process. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Plus, it’s a great way to engage in a two-way conversation!