At a Glance
- Tasks: Be the friendly face for customers, resolving queries and delivering solutions.
- Company: Join the dynamic team at IKEA Nottingham, where every day is unique.
- Benefits: Enjoy a competitive hourly rate, discounts, and additional paid leave.
- Other info: Flexible working hours and a supportive environment for all backgrounds.
- Why this job: Make a real difference in customers' lives while gaining valuable experience.
- Qualifications: Customer-first mindset, problem-solving skills, and teamwork spirit required.
The predicted salary is between 13.45 - 13.45 £ per hour.
IKEA Nottingham are excited to welcome new Customer Relations Co-Workers to our fantastic team!
Every customer has a story, and every interaction is an opportunity to make a difference.
Join IKEA Customer Relations, where you'll be the friendly face that welcomes customers, resolves queries with confidence, and delivers solutions that leave a lasting positive impression.
From supporting returns to helping customers with product assembly and spare parts, no two days are the same.
WHAT WE OFFER
- The Start Date of employment will be: 13th September
- Competitive hourly rate of £13.45 per hour.
- 8 hours weekend only.
- 12 & 16 hours weekly, working up to 3 days out of 7 and 3 out of 4 weekends.
- Working hours are between 9am to 9:30pm.
- We can discuss flexibility to match your life and our business needs during the interview.
- WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.
- 15% IKEA discount & discount portal helping you save £100's on high-street retailers.
- Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
- Given Day - Additional days' paid leave to take at any point during the year, when it's important for you
- Free healthy meal option, salad bar, fruit, and hot/cold drinks
... as well so much more!
- WHAT YOU'LL NEED TO HAVE
- You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
- You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
- You are computer literate and willing to work with technology.
- The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
- WHAT YOU'LL BE DOING DAY TO DAY
- Working on our checkouts and returns desk to support our customers in a timely manner & greeting customers at the main entrance.
- You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
- You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
- Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
- WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality.
We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.
Come see the wonderful workday where we create a better everyday life for the many.
RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible.
- Shortlisted candidates will be invited by email to attend a face-to-face interview.
We understand not everyone will be successful, but we promise to keep you informed either way.
For any advice or support, email me at james. fraser1@ingka. ikea. com and I will be happy to help!
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Customer Relations Assistant in Nottingham employer: IKEA Gruppe
IKEA Nottingham is an exceptional employer that values its co-workers and fosters a supportive work environment. With competitive pay, flexible working hours, and a range of benefits including a generous employee discount and additional paid leave, we prioritise the well-being and growth of our team. Join us to be part of a diverse community where your contributions are recognised and every day brings new opportunities to make a positive impact on our customers' lives.
