At a Glance
- Tasks: Design dream kitchens and wardrobes directly in customers' homes, providing tailored solutions.
- Company: Join IKEA, a leader in home furnishing with a focus on accessibility and customer satisfaction.
- Benefits: Starting salary of £28,120, flexible hours, and a supportive work environment.
- Other info: Diverse and inclusive workplace, welcoming candidates from all backgrounds.
- Why this job: Make a real difference in people's lives by creating inspiring home spaces.
- Qualifications: Must be over 25 with a valid driving licence; experience with design software is a plus.
The predicted salary is between 28120 - 28120 £ per year.
At IKEA we are working to make our products and services more accessible to customers.
We are looking for a Home Planner to bring the ambience, inspiration and quality of the IKEA showroom directly into customer's homes.
If you would like to meet customers in their own homes and help them design their dream kitchen or plan a wardrobe with their individual needs in mind then we are looking for you to join our team.
WHAT WE OFFER
- The starting salary for this role is £28,120 per annum pro rata, based on skills and experience.
- Full Time: 39 Hours working 5 days per week including evenings and alternate weekends.
For insurance purposes applicants for this role need to be over the age of 25 & have held a drivers licence for 2 years+.
- WHAT YOU'LL NEED TO HAVE
- You are someone who listens to the customer needs and offers innovative solutions to meet them.
- You are someone who enjoys working on your own initiative with the autonomy to manage your diary of appointments.
- You have experience working with a variety of computer programmes including Microsoft Office suite and Planning Tools.
- You enjoying following home furnishing trends and customer buying behaviors to provide relevant solutions to our customers.
- WHAT YOU'LL BE DOING DAY TO DAY
- You will be responsible for the full customer experience from booking the first appointment, planning and through to payment being taken.
- You will engage with our customers in their homes identifying their needs, inspiring and advising them on the best solutions for their life at home.
- You will keep yourself up to date on IKEA Services and Product Range to offer solutions and services that meet customer needs.
- You will bring the ambience, inspiration and quality of the IKEA showroom directly into customer's homes.
- You will work closely with sales targets and other KPI's.
- WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality.
We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.
- We are Disability Confident Level 3 Certified
- Come see the wonderful workday where we create a better everyday life for the many
- RECRUITMENT PROCESS INFORMATION
Let us know if you require any adjustments to be made during the interview process as soon as possible.
Shortlisted candidates will be invited by email to attend an interview.
FINAL OFFERS AND BACKGROUND CHECKS
Final offers of employment are contingent upon clear results in mandatory background checks. Backgrounds checks must be completed by all successful candidates. This role requires:
- Medical questionnaire
- Criminal History
- Driving Records
We understand not everyone will be successful, but we promise to keep you informed either way.
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IKEA Kitchen & Wardrobe Mobile Designer employer: IKEA Gruppe
IKEA Doncaster DC is an excellent employer, offering a vibrant work culture that prioritises teamwork and guest satisfaction. As a Kitchen Production Assistant, you'll enjoy flexible working hours, competitive benefits like an IKEA discount and life insurance, and opportunities for personal growth in a supportive environment. Join us to be part of a dynamic team where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land IKEA Kitchen & Wardrobe Mobile Designer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IKEA Gruppe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IKEA Gruppe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IKEA Kitchen & Wardrobe Mobile Designer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IKEA Gruppe:Your cover letter is your chance to shine! Tell us why you want to work at IKEA Gruppe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IKEA Gruppe!
How to prepare for a job interview at IKEA Gruppe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
