At a Glance
- Tasks: Support tenants in maintaining their tenancies and resolve housing-related concerns.
- Company: Leading provider of specialised supported housing with a focus on tenant satisfaction.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional development.
- Other info: Remote role with occasional travel; excellent career growth opportunities await!
- Why this job: Make a real difference in tenants' lives while building thriving communities.
- Qualifications: 3 years' experience in housing management and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
This is a landlord role and supports tenants to maintain their tenancies only; it has nothing to do with the care and support side of supported living. Are you passionate about providing exceptional support to tenants, ensuring their housing needs are met with care and efficiency? As a leading provider of specialised supported housing, we are seeking a dedicated Housing Officer to join our team.
Location – DL4 area (Shildon/West Auckland/Ferryhill/Kirk Merrington area - Durham) – With travel required to Tankersley, South Yorkshire as required.
Working hours – 24 hours per week (we are more than happy to discuss flexible working patterns that fit these hours but no less than 3 days per week between Mon-Fri).
About this role: As a Housing Officer, you will serve as the primary point of contact for tenants, delivering both general and intensive housing management services. From tenancy sign‑ups to resolving tenancy related concerns, you will play a key role in maintaining thriving communities and ensuring high levels of tenant satisfaction. This is a remote, desk‑based role, with travel to properties required on an ad hoc basis as needed within the Durham County (Shildon, West Auckland, Ferryhill & Kirk Merrington area).
Key responsibilities:
- Delivering housing management services, particularly for vulnerable tenants.
- Handling general and intensive housing management responsibilities, including tenant engagement in relation to their tenancies and resolving any tenancy breaches.
- Building and maintaining positive relationships with internal and external stakeholders, including tenants, support providers and local authorities.
- Ensuring delivery of excellent customer services tailored to individual tenant needs.
- Collaborating with colleagues and partners to achieve shared objectives effectively.
- Involvement with the delivery of anti‑social behaviour procedures.
About you:
To be successful in the role of Housing Officer you will need the following skills and experience:
- At least 3 years’ experience working with the Regulator of Social Housing Economic Standards.
- Experience of delivering excellent customer service that meets individual needs.
- Strong IT skills, including proficiency in Microsoft Office.
- Excellent communication skills both verbal and written.
- Ability to work independently and collaboratively to achieve objectives.
- Problem‑solving skills with a focus on customer service and satisfaction.
- The ability to drive and have a reliable vehicle available to use for work purposes with business insurance.
Qualifications and experience:
Ideally have or be willing to work towards Level 3 in a CIH qualification in Housing Practice, including the following modules:
- Delivery of housing services.
- Involving housing service users.
- Sustainable communities.
The successful candidate will be expected to travel to our Tankersley office once a month for a meeting and any additional travel to the offices for training sessions as required.
If you’re ready to make a meaningful impact in the lives of tenants and contribute to the organisation's mission of providing exceptional support, apply now to join the team!
Housing Officer in Sheffield employer: IKE SUPPORTED HOUSING LIMITED
As a leading provider of specialised supported housing, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee well-being and professional growth. Our Housing Officers enjoy flexible working patterns, opportunities for continuous development, and the chance to make a meaningful impact in the lives of tenants within the vibrant communities of Durham. Join us to be part of a dedicated team that values exceptional service and collaboration.
Contact Details:
IKE SUPPORTED HOUSING LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Housing Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to tenant support and think of examples from your experience that showcase your skills in delivering excellent customer service. This will help you stand out as a candidate who truly gets what the role is about.
✨Tip Number 3
Practice your communication skills! As a Housing Officer, you'll need to engage with tenants and stakeholders effectively. Try mock interviews with friends or family to refine your responses and ensure you come across as confident and approachable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team. So, get your application in and show us what you've got!
We think you need these skills to ace Housing Officer in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing management and customer service. We want to see how your skills align with the role of Housing Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since excellent communication is key for this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can articulate their thoughts well, so make every word count!
Highlight Problem-Solving Experience:As a Housing Officer, you’ll need to tackle various challenges. In your application, share specific examples of how you've successfully resolved issues in previous roles. This will show us that you’re proactive and capable of maintaining tenant satisfaction.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates regarding your application!
How to prepare for a job interview at IKE SUPPORTED HOUSING LIMITED
✨Know Your Stuff
Make sure you brush up on landlord legislation and the Economic Standards. Familiarise yourself with the key responsibilities of a Housing Officer, especially around tenant engagement and housing management services. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about how you resolved issues or built relationships with tenants or stakeholders. This is crucial for the role, so be ready to discuss specific situations that highlight your problem-solving abilities.
✨Be Ready to Discuss Flexibility
Since the role offers flexible working patterns, think about how you can adapt your schedule to meet the needs of the team and the tenants. Be prepared to discuss your availability and how you can manage travel requirements effectively while maintaining a good work-life balance.
✨Communicate Clearly
Practice your verbal and written communication skills before the interview. You’ll need to convey information clearly to tenants and stakeholders, so consider how you can demonstrate your communication style during the interview. Maybe even prepare a few questions to ask them, showing your interest in their communication practices too!
