At a Glance
- Tasks: Engage with customers, provide product knowledge, and ensure a tidy shopping environment.
- Company: Join IKEA, a leader in affordable home furnishings with a focus on sustainability.
- Benefits: Flexible part-time hours, employee discounts, and a vibrant team culture.
- Other info: Opportunity to grow within a globally recognised brand and make a difference in your community.
- Why this job: Be part of a mission to improve everyday life for people while gaining valuable retail experience.
- Qualifications: Passion for home furnishing, customer service skills, and ability to work in a fast-paced environment.
The predicted salary is between 10 - 12 € per hour.
Company Overview
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA. We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans. We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Job Description
About the job
- You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
- You continuously keep yourself updated on the home furnishing products and in-store services and promotions to help customers make informed choices.
- Approach and listen to the customers at all times to provide in-depth product knowledge.
- Understand the needs of the customer’s Life at Home and share this knowledge with the customer and co-workers.
- Ensure high level of customer satisfaction by assessing customers’ needs, providing information and assistance when required.
- Ensure the respective home furnishing business area is clean, tidy, items are on display, priced and fully stocked to provide an easy shopping experience for the customers.
- Actively steer top selling and prioritized products to maximize sales.
- Act and respond quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback.
- Analyse your activity performance: identify successful activities, solutions and ideas, and use this information to improve your planning of future activities.
- Tidy up the store to ensure all loose hand articles are collected and returned to the respective home furnishing business.
Qualifications
- You have an interest in home furnishing and people’s everyday life at home.
- Experience of working in a fast-paced environment, customer-focused and service industry.
- Strong understanding of what excellent customer service looks like and good problem-solving skills.
- Ability to handle customer enquiries.
- Good attention to detail and the ability to prioritise and organise work in order to make the most efficient use of time available.
- Able to perform manual tasks and/or must be able to stand for long hours during retail hours.
- You are able to commit to working on shift work, weekends and public holidays.
- Good sales experience and able to actively sell through understanding of customer’s needs.
- Strong knowledge in Microsoft Office.
- Crucial to have good computer knowledge.
IKEA Alexandra : Part-Time Sales Associates employer: Ikano
IKEA Alexandra is an exceptional employer that prioritises the well-being and growth of its employees while fostering a vibrant and inclusive work culture. With a commitment to sustainability and community engagement, team members enjoy opportunities for personal development and are encouraged to contribute to meaningful initiatives. Located in a dynamic retail environment, employees benefit from flexible part-time roles that allow for a balanced work-life experience, all while being part of a globally recognised brand dedicated to creating a better everyday life for many.
StudySmarter Expert Advice🤫
We think this is how you could land IKEA Alexandra : Part-Time Sales Associates
✨Tip Number 1
Get to know IKEA inside out! Familiarise yourself with their products and services so you can chat confidently with customers. This will not only help you stand out but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your people skills! Engage with friends or family as if they were customers, and work on your listening and problem-solving abilities. The better you are at understanding needs, the more likely you are to impress during interviews.
✨Tip Number 3
Show your passion for home furnishing! Share your ideas about how to create a better everyday life at home. This will resonate with IKEA's vision and demonstrate that you’re a great fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace IKEA Alexandra : Part-Time Sales Associates
Some tips for your application 🫡
Show Your Passion for Home Furnishing:Let us know why you're excited about home furnishing! Share your personal experiences or interests that relate to creating a better everyday life at home. This will help us see your genuine enthusiasm for the role.
Tailor Your Application:Make sure to customise your CV and cover letter for the Part-Time Sales Associate position. Highlight any relevant experience in customer service or sales, and connect it back to how you can contribute to our mission at IKEA.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ikano
✨Know Your IKEA Products
Before the interview, make sure you’re familiar with IKEA's range of home furnishing products. Understand their features, benefits, and any current promotions. This will not only impress your interviewers but also show that you’re genuinely interested in helping customers make informed choices.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial for a role that focuses on customer satisfaction and understanding their needs.
✨Demonstrate Your Team Spirit
IKEA values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where you worked as part of a team to achieve a common goal, especially in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how IKEA supports sustainability initiatives. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
