People and Communication Specialist in Nottingham

Ikano Bank is a place where work should feel meaningful and inspiring. Together, we create a great place to work where people are inspired to be the best they can be while contributing to a better life for our customers and the long-term success of the Bank. Guided by our Swedish heritage and values: common sense and simplicity, working together and daring to be different, we keep things straightforward and down-to-earth. If you like the idea of being part of a team that works hard, solves challenges together and dares to do things a little differently, you will feel at home here. We strive to create a caring and thriving environment where we all feel at home and can be the best versions of ourselves, contributing to growth, performance and development of Ikano Bank.

P&C provides guidance, challenges and supports to clarify and create preconditions for professional performance in a learning organisation. In P&C we are well informed, connected and enabled to deliver successfully.

Purpose of the Job

To provide a comprehensive and professional HR & Payroll administration service to the business alongside employee relations support, supporting the smooth running of the UK People and Communications function and taking responsibility for effective day-to-day HR administration of UK-based employees. As the P&C specialist within the UK you will support the P&C Market Manager in the continuous improvement of the HR operational function and identify areas of improvement within the HR & Payroll activities relating to day-to-day and administrative tasks. You will provide excellent customer service to all stakeholders, often being the first person that stakeholders reach out to via the HR Inbox for queries, employee casework and support which is vital to the smooth running of the team.

Responsibilities of the Job

• Be responsible for HR Administration in the Bank including but not limited to; processing changes to terms and condition of employment, family leave and employee onboarding/off-boarding, preparing all documents and updating all people systems as necessary.
• Manage the probation process to ensure that reviews are diarised, managers receive appropriate guidance and support and that appropriate records are created and kept.
• Perform monthly checks of co-worker account activity in accordance with the SOP and report findings.
• Maintain Human Resources files ensuring appropriate compliance with GDPR legislation, including up-to-date structure/organisation charts.
• Compile and analyse HR management information when necessary to support production of monthly and quarterly dashboards, highlighting issues/trends and reporting to the P&C Market Manager.
• Provide support to managers with the Ikano recruitment and selection process, including speaking to recruitment agencies, advertising vacancies and supporting the selection process/interviews and feedback to candidates/external agencies.
• Carry out pre-employment checks for successful candidates, following the Risk Matrix; coordinate with the Financial Crime Team for CIFAS checks and escalate issues to the P&C Market Manager as appropriate.
• Responsible for the new starter process, including facilitating induction and communicating details of new employees to appropriate colleagues to ensure facilities and equipment are ready on start date.
• Maintain Ikano Bank’s LMS to ensure records of training and development for all learners; provide LMS/LinkedIn Learning advice, training for new staff and line managers, and troubleshoot problems when applicable.
• Record and monitor co-worker development requests, liaising with Co-workers, Organisational Development and People Managers to ensure timely processing and accurate recording of training costs and expenses.
• Conduct a monthly check of CBT completion rates to ensure mandatory training modules are completed and compliant; highlight non-completion to line-managers and HR Manager.
• Administer and process the monthly payroll and be the first point of contact for benefits and pay-related queries, ensuring payroll is completed accurately and on time for sign-off with the outsourced payroll provider.
• Act as a first point of contact for line managers on employee relations queries, providing guidance in line with ACAS guidelines and internal policies.
• Support the coordination and administration of employee relations cases, including preparing documentation, note-taking in formal meetings and maintaining accurate case records.

Education Level

Bachelor's Degree

Experience/Demonstrated Competencies

• Able to provide guidance & support to the organisation and its people on all admin related tasks.
• Ability to work with limited supervision, to make decisions and work on own initiative.
• Be conversant with and able to apply ACAS guidelines to all casework and process improvements.
• Able to develop trusting relationships with all stakeholders across the bank.
• Effective communication skills to deal tactfully and sensitively with people at all levels.
• Experience of working in a busy environment with tasks that require a short turnaround.
• Attention to detail.
• Able to solve numbers-related queries such as annual leave calculations and salary adjustments.
• Ability to maintain confidentiality and experience working with employee casework.

Language Competencies

English

Knowledge required

• Relevant knowledge of UK employment legislation.
• Super-user for Ikano Bank People, LMS and other HR-related systems within the team.
• Understanding of the co-worker life cycle and ability to identify process efficiencies to the HR Ops network.
• Up to date knowledge on ‘Right to Work’ documents and checks.
• Clear understanding of how the HireRight checks are completed across the bank.
• Knowledge of HR systems and files and where to find relevant information.
• Working knowledge of employee relations processes including disciplinary, grievance, absence management and performance management.
• Understanding of how to apply UK employment legislation in day-to-day casework.
• Awareness of escalation points and when to seek guidance on complex or high-risk cases.

Capabilities for this job

• Able to provide guidance & support to the organisation and its people on all admin related tasks.
• Ability to work with limited supervision, to make decisions and work on own initiative.
• Be conversant with and able to apply ACAS guidelines to all casework and process improvements.
• Able to develop trusting relationships with all stakeholders across the bank.
• Effective communication skills to deal tactfully and sensitively with people at all levels.
• Experience of working in a busy environment with tasks that require a short turnaround.
• Attention to detail.
• Able to solve numbers-related queries such as annual leave calculations and salary adjustments.
• Ability to maintain confidentiality and experience working with employee casework.

What motivates you?

• Always role models the Ikano Values & Culture.
• Passion for all things people related.
• Highly collaborative with all co-workers across the branch and bank.
• Outcome oriented with a complete finisher mindset.

Ready to apply?

If this sounds like your kind of workplace, we would love to hear from you. You do not have to tick every single box. What matters most is your drive, your ideas and your willingness to grow with us. Our application process is simple. Just click on the Apply Button and we will get in touch with you soon. Apply today and let us build something different together.

For any questions, feel free to contact us at recruitment@ikano.se.

Salary (per annum) £31062 - £42026

Ikano Bank Benefits

• Annual Social Day for all Employees
• Favourable Conditions for Ikano Bank Products

Applications Close Date 15 May 2026