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- Tasks: Provide 1st line IT support and troubleshoot tech issues for users.
- Company: Join a leading European private equity firm with a dynamic culture.
- Benefits: Gain hands-on experience, training, and work in a supportive environment.
- Why this job: Kickstart your IT career while working with cutting-edge technology.
- Qualifications: Some experience in IT support and a passion for technology.
- Other info: Opportunity for growth and learning in a diverse workplace.
The predicted salary is between 24000 - 36000 £ per year.
IK Partners ("IK") is a European private equity firm focused on investments in the Benelux, DACH, France, Nordics and the UK. Since ****, IK has raised more than €20 billion of capital and invested in over 200 European companies. IK supports companies with strong underlying potential, partnering with management teams and investors to create robust, well-positioned businesses with excellent long-term prospects.
We are pleased to announce an opening for a 1st Line IT Support Technician based out of our London office. If you have a passion for technology and great problem-solving ability, you will find this a fantastic opportunity to advance your IT career whilst working for a leading pan European Private Equity firm. Please note the role is for 6 months and fully office based. This role would be suitable for a junior candidate with some experience of working in a 1st Line IT Support role, with a hard-working yet friendly and patient disposition and having good attention to detail.
The Role
- As the 1st Line IT Support Technician, you will gain exposure to many of the newest IT technologies as you work to resolve help-desk tickets and maintain existing hardware.
- You will be providing both remote and in person support and assisting with managing and maintaining a variety of IT hardware.
- Ownership of help-desk tickets by following issues through troubleshooting stages to resolution as you support on-site and remote users.
- Communicating status of help-desk tickets with a friendly and patient disposition.
- Maintenance of existing equipment (user's laptops, desk equipment, VC room equipment).
- Play a role in the onboarding of new employees by preparing and configuring laptops and other equipment (iPhones, iPads, desk equipment).
- Support all other operations of the IT team with a view to ensuring that all user's requirements and expectations are met in an appropriate manner.
We are looking for excellent communication skills - both written and verbal - as you will keep users updated on the status of their requests. Although the role is based in London, you will be communicating regularly with users in our other European locations.
What you will need to be successful:
- Fluent spoken and written English.
- Customer service mindset.
- Passion for technology and ability to approach complex problems in a logical manner.
- Ability to work together as part of a team and communicate clearly.
- Good knowledge of Windows ***** devices and Microsoft Office apps (Excel, Word, Outlook, etc).
- Basic knowledge of iOS Devices (iPhones, iPads).
- Remote support software experience (e.g., TeamViewer or similar).
- Experience of working with Office365.
- Knowledge of Microsoft Teams and VC room equipment.
- Experience of troubleshooting issues with a range of hardware and software (laptops, peripherals, VC equipment).
- Ability to learn on the go and quickly adapt to and support new systems and technologies.
Our Offering:
- Dynamic and supportive working environment with on-the-job and online training provided.
- Opportunity to work with a broad range of colleagues in a diverse and inclusive, family workplace culture.
- Insight into the workings of a leading European private equity firm.
It Support Technician in England employer: IK Partners
Contact Detail:
IK Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Technician in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. Show off your problem-solving skills and passion for technology – it’s what they’re looking for!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace It Support Technician in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight any relevant experience, especially in 1st Line support, and don’t forget to showcase your problem-solving skills and customer service mindset!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and explain why you’re excited about this opportunity at IK Partners. Keep it friendly and professional, just like we would!
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your excellent communication skills. Be clear, concise, and friendly in your language – it’ll give us a taste of how you’d interact with users!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IK Partners
✨Know Your Tech
Brush up on your knowledge of Windows devices, Microsoft Office apps, and iOS devices. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any remote support software you've used. This will show that you're not just passionate about technology, but also have the skills to back it up.
✨Show Off Your Customer Service Skills
Since this role requires excellent communication, think of examples where you've provided great customer service in the past. Prepare to explain how you handle difficult situations with a friendly and patient approach. This will demonstrate your ability to keep users updated and satisfied.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific scenarios where you successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approached complex problems logically.
✨Familiarise Yourself with the Company
Research IK Partners and understand their business model and values. Knowing about their focus on private equity and their operations across Europe will help you tailor your responses and show genuine interest in the company. It’s a great way to connect your skills to their needs.