At a Glance
- Tasks: Handle customer calls, reservations, and inquiries with professionalism and accuracy.
- Company: Join IIQAF Group, a leading player in the hospitality industry.
- Benefits: Earn GBP 25.00 – GBP 30.00 per hour with flexible shifts.
- Other info: Multilingual skills are a bonus; enjoy a supportive team culture.
- Why this job: Be part of a dynamic team in a fast-paced environment with real career growth.
- Qualifications: Experience in call centres or customer service is essential.
The predicted salary is between 30 - 30 £ per hour.
Location: London, UK
Industry: Hospitality / Customer Service
Job Type: Full-Time
Salary: GBP 25.00 – GBP 30.00 per hour
IIQAF Group is seeking a professional and customer-focused Call Centre Operator to join our hospitality team in London. The ideal candidate will handle incoming and outgoing customer calls, reservations, guest inquiries, and service requests while maintaining excellent service standards.
Key Responsibilities:
- Manage high-volume incoming and outgoing calls with professionalism and accuracy
- Assist guests with reservations, bookings, cancellations, and inquiries
- Provide detailed information on hospitality services, offers, and promotions
- Record and maintain customer data, call logs, and service requests in company CRM systems
- Resolve customer issues, complaints, and escalations efficiently
- Collaborate with hotel, restaurant, and front-of-house teams to ensure smooth operations
- Ensure compliance with data protection, privacy regulations, and company policies
- Maintain a friendly, professional, and welcoming communication style
Required Skills & Qualifications:
- Proven experience as a Call Centre Operator, Customer Service Representative, or Hospitality Reservation Agent
- Excellent communication, interpersonal, and problem-solving skills
- Strong knowledge of hospitality services, booking systems, and customer care protocols
- Ability to handle high-pressure and high-volume call environments
- Familiarity with CRM systems and call logging software
- Flexibility to work shifts, weekends, and holidays as required
Preferred Qualifications:
- Experience in hotel, travel, or tourism call centres
- Multilingual skills (e.g., Arabic, French, Spanish) are a plus
- Knowledge of hospitality booking platforms and CRM tools
Why Join IIQAF Group:
- Competitive hourly pay: GBP 25.00 – GBP 30.00 per hour
- Opportunity to work in a fast-paced hospitality environment in London
- Career growth in customer service, call centre management, and hospitality operations
- Professional, supportive, and collaborative team environment
Call Centre Operator in London employer: IIQAFGROUP
IIQAF Group is an excellent employer, offering a dynamic work environment in the heart of London where hospitality meets exceptional customer service. With competitive hourly pay and a strong focus on employee growth, team members can expect to develop their skills in a supportive culture that values collaboration and high guest satisfaction. Join us to be part of a thriving team that prioritises both professional development and a rewarding work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IIQAF Group. Understand their values, services, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you get comfortable with handling customer inquiries and complaints, which is key for a Call Centre Operator. Plus, it’ll boost your confidence!
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to communicate clearly and professionally. Use examples from your past experiences to highlight how you've successfully resolved customer issues or handled high-pressure situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Call Centre Operator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and call centre roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Call Centre Operator role. Share specific examples of how you've handled customer inquiries or resolved issues in the past.
Show Off Your Communication Skills:Since this role is all about communication, make sure your application reflects your ability to convey information clearly and professionally. We love candidates who can express themselves well, both in writing and on the phone!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IIQAFGROUP
✨Know Your Stuff
Before the interview, brush up on your knowledge of hospitality services and booking systems. Familiarise yourself with common customer queries and how to handle them. This will show that you're not just a great communicator but also well-informed about the industry.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and call handling. Think about scenarios where you've resolved issues or provided excellent service. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Show Off Your Skills
Highlight your experience with CRM systems and call logging software. If you have multilingual skills, make sure to mention them! These are valuable assets in a call centre environment and can set you apart from other candidates.
✨Be Personable
During the interview, maintain a friendly and professional demeanour. Remember, this role is all about communication and customer interaction. Show your potential employer that you can connect with people and handle high-pressure situations with ease.
