At a Glance
- Tasks: Handle calls, manage reservations, and assist guests with inquiries.
- Company: Join IIQAF Group, a leading name in hospitality in London.
- Benefits: Competitive pay, flexible hours, and a vibrant work environment.
- Other info: Opportunity to grow in a fast-paced, customer-focused industry.
- Why this job: Be the voice that enhances guest experiences in a dynamic setting.
- Qualifications: Experience in call centres or hospitality, plus great communication skills.
The predicted salary is between 24750 - 30250 £ per year.
IIQAF Group in London is seeking a professional Call Centre Operator to handle incoming and outgoing calls, reservations, and guest inquiries.
You will maintain service standards while supporting guests with bookings, inquiries, and requests.
The role requires experience in call centres or hospitality reservations, excellent communication skills, and the ability to work in a high-volume environment.
CRM familiarity and weekend/holiday flexibility are valued.
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Hospitality Reservations Call Centre Specialist employer: IIQAFGROUP
IIQAF Group is an excellent employer, offering a dynamic work environment in the heart of London where hospitality meets exceptional customer service. With competitive hourly pay and a strong focus on employee growth, team members can expect to develop their skills in a supportive culture that values collaboration and high guest satisfaction. Join us to be part of a thriving team that prioritises both professional development and a rewarding work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Reservations Call Centre Specialist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like IIQAFGROUP. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to IIQAFGROUP
Don't be shy about reaching out to IIQAFGROUP directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Reservations Call Centre Specialist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about IIQAFGROUP and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at IIQAFGROUP
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
