At a Glance
- Tasks: Handle customer calls, reservations, and inquiries with professionalism and accuracy.
- Company: Join IIQAF Group, a leading name in hospitality and customer service.
- Benefits: Earn GBP 25.00 – GBP 30.00 per hour with career growth opportunities.
- Other info: Flexible shifts and a supportive team culture await you.
- Why this job: Be part of a dynamic team in a fast-paced hospitality environment.
- Qualifications: Experience in call centres or customer service is essential.
The predicted salary is between 25 - 30 £ per hour.
Location: London, UK
Industry: Hospitality / Customer Service
Job Type: Full-Time
Salary: GBP 25.00 – GBP 30.00 per hour
IIQAF Group is seeking a professional and customer-focused Call Centre Operator to join our hospitality team in London. The ideal candidate will handle incoming and outgoing customer calls, reservations, guest inquiries, and service requests while maintaining excellent service standards.
Key Responsibilities:
- Manage high-volume incoming and outgoing calls with professionalism and accuracy
- Assist guests with reservations, bookings, cancellations, and inquiries
- Provide detailed information on hospitality services, offers, and promotions
- Record and maintain customer data, call logs, and service requests in company CRM systems
- Resolve customer issues, complaints, and escalations efficiently
- Collaborate with hotel, restaurant, and front-of-house teams to ensure smooth operations
- Ensure compliance with data protection, privacy regulations, and company policies
- Maintain a friendly, professional, and welcoming communication style
Required Skills & Qualifications:
- Proven experience as a Call Centre Operator, Customer Service Representative, or Hospitality Reservation Agent
- Excellent communication, interpersonal, and problem-solving skills
- Strong knowledge of hospitality services, booking systems, and customer care protocols
- Ability to handle high-pressure and high-volume call environments
- Familiarity with CRM systems and call logging software
- Flexibility to work shifts, weekends, and holidays as required
Preferred Qualifications:
- Experience in hotel, travel, or tourism call centres
- Multilingual skills (e.g., Arabic, French, Spanish) are a plus
- Knowledge of hospitality booking platforms and CRM tools
Why Join IIQAF Group:
- Competitive hourly pay: GBP 25.00 – GBP 30.00 per hour
- Opportunity to work in a fast-paced hospitality environment in London
- Career growth in customer service, call centre management, and hospitality operations
- Professional, supportive, and collaborative team environment
Call Centre Operator employer: IIQAFGROUP
IIQAF Group is an exceptional employer, offering a competitive hourly wage and the chance to thrive in a dynamic hospitality environment in London. With a strong focus on professional development, employees benefit from career growth opportunities in customer service and call centre management, all while being part of a supportive and collaborative team that values excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IIQAF Group. Understand their values, services, and what makes them tick in the hospitality industry. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you get comfortable with handling customer inquiries and complaints, which is key for a Call Centre Operator role.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to demonstrate your ability to communicate clearly and professionally. Remember, as a Call Centre Operator, you'll be the voice of the company, so let your personality shine through!
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows initiative, which we love!
We think you need these skills to ace Call Centre Operator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and call centre roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about hospitality and how you can contribute to our team. Keep it friendly and professional, just like the communication style we value.
Showcase Your Skills:Highlight your problem-solving abilities and familiarity with CRM systems in your application. We love candidates who can handle high-pressure situations with ease, so give us examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at IIQAFGROUP
✨Know Your Stuff
Familiarise yourself with the hospitality industry and the specific services offered by IIQAF Group. Brush up on common customer queries and booking systems, so you can confidently answer questions during the interview.
✨Showcase Your Communication Skills
As a Call Centre Operator, excellent communication is key. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your responses and ensure you come across as friendly and professional.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think of examples from your past experience where you resolved issues or provided exceptional service. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
