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- Tasks: Handle customer calls, reservations, and inquiries with professionalism and accuracy.
- Company: Join IIQAF Group, a leading name in hospitality and customer service.
- Benefits: Earn GBP 25.00 – GBP 30.00 per hour with career growth opportunities.
- Other info: Enjoy a supportive team culture and flexible working hours.
- Why this job: Be part of a dynamic team in a fast-paced hospitality environment.
- Qualifications: Experience in call centres or customer service is a must.
The predicted salary is between 52000 - 62400 £ per year.
Location: London, UK
Industry: Hospitality / Customer Service
Job Type: Full-Time
Salary: GBP 25.00 – GBP 30.00 per hour
IIQAF Group is seeking a professional and customer-focused Call Centre Operator to join our hospitality team in London. The ideal candidate will handle incoming and outgoing customer calls, reservations, guest inquiries, and service requests while maintaining excellent service standards.
Key Responsibilities:
- Manage high-volume incoming and outgoing calls with professionalism and accuracy
- Assist guests with reservations, bookings, cancellations, and inquiries
- Provide detailed information on hospitality services, offers, and promotions
- Record and maintain customer data, call logs, and service requests in company CRM systems
- Resolve customer issues, complaints, and escalations efficiently
- Collaborate with hotel, restaurant, and front-of-house teams to ensure smooth operations
- Ensure compliance with data protection, privacy regulations, and company policies
- Maintain a friendly, professional, and welcoming communication style
Required Skills & Qualifications:
- Proven experience as a Call Centre Operator, Customer Service Representative, or Hospitality Reservation Agent
- Excellent communication, interpersonal, and problem-solving skills
- Strong knowledge of hospitality services, booking systems, and customer care protocols
- Ability to handle high-pressure and high-volume call environments
- Familiarity with CRM systems and call logging software
- Flexibility to work shifts, weekends, and holidays as required
Preferred Qualifications:
- Experience in hotel, travel, or tourism call centres
- Multilingual skills (e.g., Arabic, French, Spanish) are a plus
- Knowledge of hospitality booking platforms and CRM tools
Why Join IIQAF Group:
- Competitive hourly pay: GBP 25.00 – GBP 30.00 per hour
- Opportunity to work in a fast-paced hospitality environment in London
- Career growth in customer service, call centre management, and hospitality operations
- Professional, supportive, and collaborative team environment
Call Centre Operator in London employer: IIQAF
Contact Detail:
IIQAF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Operator in London
✨Tip Number 1
Get to know the company before your interview! Research IIQAF Group and understand their values, services, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Call Centre Operator, you'll need to be clear and friendly on the phone. Try role-playing with a friend or family member to get comfortable handling different types of customer inquiries and complaints.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle high-pressure situations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing that Call Centre Operator role with us at IIQAF Group.
We think you need these skills to ace Call Centre Operator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and call centre roles. We want to see how you've handled high-pressure situations and provided excellent service, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our hospitality team. Share your passion for customer service and any relevant experiences that make you stand out.
Show Off Your Skills: In your application, be sure to mention any specific skills that relate to the role, like familiarity with CRM systems or multilingual abilities. We love candidates who can bring extra value to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IIQAF
✨Know Your Stuff
Before the interview, brush up on your knowledge of hospitality services and booking systems. Familiarise yourself with common customer queries and how to handle them. This will show that you're not just a great communicator but also well-informed about the industry.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and call handling. Think about scenarios where you've resolved issues or provided excellent service. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Show Off Your Skills
Highlight your experience with CRM systems and call logging software. If you've worked in high-pressure environments before, share those experiences. Employers love candidates who can demonstrate their ability to thrive under pressure while maintaining professionalism.
✨Be Personable
Remember, this role is all about communication! During the interview, maintain a friendly and professional tone. Show your enthusiasm for helping customers and working in a team. A positive attitude can make a huge difference in how you're perceived by the interviewer.