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- Tasks: Handle customer calls, manage reservations, and resolve inquiries with a friendly approach.
- Company: Join IIQAF Group, a leading name in the hospitality industry.
- Benefits: Earn GBP 25.00 – GBP 30.00 per hour with flexible shifts and career growth.
- Why this job: Be part of a dynamic team in a fast-paced environment and make guests smile.
- Qualifications: Experience in customer service and excellent communication skills are essential.
- Other info: Collaborative team culture with opportunities for professional development.
The predicted salary is between 52000 - 62400 £ per year.
Location: London, UK
Industry: Hospitality / Customer Service
Job Type: Full-Time
Salary: GBP 25.00 – GBP 30.00 per hour
IIQAF Group is seeking a professional and customer-focused Call Centre Operator to join our hospitality team in London. The ideal candidate will handle incoming and outgoing customer calls, reservations, guest inquiries, and service requests while maintaining excellent service standards.
Key Responsibilities:
- Manage high-volume incoming and outgoing calls with professionalism and accuracy
- Assist guests with reservations, bookings, cancellations, and inquiries
- Provide detailed information on hospitality services, offers, and promotions
- Record and maintain customer data, call logs, and service requests in company CRM systems
- Resolve customer issues, complaints, and escalations efficiently
- Collaborate with hotel, restaurant, and front-of-house teams to ensure smooth operations
- Ensure compliance with data protection, privacy regulations, and company policies
- Maintain a friendly, professional, and welcoming communication style
Required Skills & Qualifications:
- Proven experience as a Call Centre Operator, Customer Service Representative, or Hospitality Reservation Agent
- Excellent communication, interpersonal, and problem-solving skills
- Strong knowledge of hospitality services, booking systems, and customer care protocols
- Ability to handle high-pressure and high-volume call environments
- Familiarity with CRM systems and call logging software
- Flexibility to work shifts, weekends, and holidays as required
Preferred Qualifications:
- Experience in hotel, travel, or tourism call centres
- Multilingual skills (e.g., Arabic, French, Spanish) are a plus
- Knowledge of hospitality booking platforms and CRM tools
Why Join IIQAF Group:
- Competitive hourly pay: GBP 25.00 – GBP 30.00 per hour
- Opportunity to work in a fast-paced hospitality environment in London
- Career growth in customer service, call centre management, and hospitality operations
- Professional, supportive, and collaborative team environment
Call Centre Operator employer: IIQAF
Contact Detail:
IIQAF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Operator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IIQAF Group. Understand their values, services, and what makes them tick in the hospitality industry. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you get comfortable with handling customer inquiries and complaints, which is key for a Call Centre Operator role.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to demonstrate your ability to communicate clearly and professionally. Remember, as a Call Centre Operator, you'll need to maintain a friendly and welcoming tone, even under pressure.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your CV gets seen by the right people and shows your enthusiasm for joining our team.
We think you need these skills to ace Call Centre Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and call centre roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Call Centre Operator role. Keep it friendly and professional, just like the communication style we value at StudySmarter.
Show Off Your Skills: Mention any specific skills that relate to hospitality and customer service, like familiarity with CRM systems or handling high-pressure situations. We love seeing candidates who can handle the heat!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at IIQAF
✨Know Your Stuff
Familiarise yourself with the hospitality industry and the specific services offered by IIQAF Group. Brush up on common customer queries and booking systems, so you can confidently answer questions during the interview.
✨Showcase Your Communication Skills
As a Call Centre Operator, excellent communication is key. Practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios with a friend to demonstrate your ability to handle customer inquiries and complaints effectively.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your problem-solving skills and your ability to stay calm under pressure, as these are crucial for managing high-volume calls.
✨Be Ready for Role-Specific Questions
Expect questions that assess your knowledge of CRM systems and call logging software. Be prepared to discuss your experience in similar roles and how you can contribute to maintaining excellent service standards at IIQAF Group.