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For Companies At a Glance
- Tasks: Monitor IT support operations and ensure top-notch quality assurance for customer satisfaction.
- Company: Join a dynamic tech company committed to excellence and ethical conduct.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a team that enhances quality and reputation in the IT industry.
- Qualifications: Fluent in Japanese and English with IT support experience and strong communication skills.
- Other info: Work in a supportive environment with a focus on continuous learning and development.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
- Read, understand and comply with all company policies and procedures.
- Have a duty to take care of your own health and safety and that of others who may be affected by your actions at work.
- Protect and enhance the goodwill of the company and its reputation for fair trading and ethical conduct.
- Minimize security and quality incidents.
- Train and assist new staff.
- The job holder may be required to cover any other reasonable work as directed by the management.
- Input invoice data into ERP system, and create quotations and purchase orders.
- User administration such as create/delete/modify users on service desk ticketing system.
- The position is responsible to monitor 1st & 2nd line support operations for our customers’ IT systems as a quality assurance officer.
- The position is responsible for communicating with customers and liaising with related parties in both Japanese and English.
- The role will include support case management of support calls in the call management system.
- System remote support.
- Handling support calls and emails as 1st line reception.
- Resolve or escalate problems and service requests according to established procedures.
- Work proactively to ensure prompt resolution and highest possible levels of customer satisfaction.
- Liaise with 2nd and 3rd line support and/or external maintenance and close calls in a timely manner.
- Maintain tickets to meet support SLA.
- Follow up support cases, chase 2nd, 3rd line engineers to resolve the issue where necessary.
- Manage customers' systems on a regular and/or on-demand basis.
- Translating and liaising with internal staff and external customers with very basic IT knowledge in English and Japanese.
Quality Assurance Activity
- Get involved in internal quality assurance activities.
- Enhance organization reputation by improving our quality and expanding our business with customers.
- Ensure that we can keep existing ISO 27001 & 9001 certification.
Responsibilities
- Monitor 1st & 2nd line support operations for customers’ IT systems.
- Communicate with customers and liaise with related parties in both Japanese and English.
- Manage support cases in the call management system.
Working Conditions and/or Physical Requirements
- Monday to Friday, 8:30am to 5:00pm, 37.5 hours per week.
- Willing to work on a flexible basis to meet job requirements.
The staff should:
- Have the ability to cope with a full working day including occasional weekend and overtime.
Specialist knowledge/Functional/Technical skills/Qualifications
- Ability to work under pressure and be flexible.
- Business level of verbal and written communication skills in both Japanese and English.
- Knowledge of MS Office (Outlook, Word, PowerPoint, Excel) and ability to maintain electronic documents.
- Excellent customer service and telephone manner.
- Interest in the IT industry and motivation to learn about IT.
- Experience as an IT support engineer.
- IT infrastructure knowledge or experience in network, server and Windows PCs.
- Knowledge or experience in ISO 9001/27001 activity.
Quality Assurance Specialist(Japanese-speaking) employer: IIJ Europe
Contact Detail:
IIJ Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Specialist(Japanese-speaking)
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online resources can help you feel more confident. Remember, it’s not just about answering questions but also showing your personality and how you fit into the company culture.
✨Tip Number 3
Tailor your approach for each application. Research the company and its values, then align your skills and experiences with what they’re looking for. This shows you’re genuinely interested and have done your homework!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It’s a great way to reiterate your interest in the role and remind them why you’re the perfect fit.
We think you need these skills to ace Quality Assurance Specialist(Japanese-speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Quality Assurance Specialist role. Highlight your Japanese and English communication skills, as well as any relevant IT support experience. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background fits with our company values. Don’t forget to mention your interest in quality assurance and the IT industry!
Showcase Your Attention to Detail: As a Quality Assurance Specialist, attention to detail is key. Make sure your application is free from typos and errors. This shows us that you take pride in your work and understand the importance of quality!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at IIJ Europe
✨Know Your Stuff
Make sure you brush up on your knowledge of quality assurance processes and IT support. Familiarise yourself with ISO 27001 and 9001 standards, as well as the tools mentioned in the job description like ERP systems and call management systems. This will show that you're serious about the role and ready to hit the ground running.
✨Language Skills Matter
Since this role requires communication in both Japanese and English, practice your language skills before the interview. Be prepared to demonstrate your ability to switch between languages smoothly, especially when discussing technical issues. This will highlight your bilingual capabilities and make you stand out.
✨Customer Service Focus
Emphasise your customer service experience during the interview. Think of examples where you've resolved issues or improved customer satisfaction. This is crucial for a Quality Assurance Specialist, so showcasing your ability to handle support calls and liaise with customers effectively will be key.
✨Show Your Flexibility
The job mentions a need for flexibility in working hours. Be ready to discuss your availability and willingness to adapt to the needs of the role. Share any past experiences where you've successfully managed changing priorities or worked outside of standard hours to meet deadlines.
