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For Companies At a Glance
- Tasks: Ensure top-notch quality in IT support and enhance customer satisfaction.
- Company: Join a dynamic tech company committed to excellence and ethical conduct.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Be the voice of quality assurance while using your bilingual skills in Japanese and English.
- Qualifications: Fluent in Japanese and English with a passion for IT and customer service.
- Other info: Work in a supportive environment with a focus on continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
- Read, understand and comply with all company policies and procedures.
- Have a duty to take care of your own health and safety and that of others who may be affected by your actions at work.
- Protect and enhance the goodwill of the company and its reputation for fair trading and ethical conduct.
- Minimize security and quality incidents.
- Train and assist new staff.
- The job holder may be required to cover any other reasonable work as directed by the management.
- Input invoice data into ERP system, and create quotations and purchase orders.
- User administration such as create/delete/modify users on service desk ticketing system.
- The position is responsible to monitor 1st & 2nd line support operations for our customers’ IT systems as a quality assurance officer.
- The position is responsible for communicating with customers and liaising with related parties in both Japanese and English.
- The role will include support case management of support calls in the call management system.
- System remote support.
- Handling support calls and emails as 1st line reception.
- Resolve or escalate problems and service requests according to established procedures.
- Work proactively to ensure prompt resolution and highest possible levels of customer satisfaction.
- Liaise with 2nd and 3rd line support and/or external maintenance and close calls in a timely manner.
- Maintain tickets to meet support SLA.
- Follow up support cases, chase 2nd, 3rd line engineers to resolve the issue where necessary.
- Manage customers' systems on a regular and/or on-demand basis.
- Translating and liaising with internal staff and external customers with very basic IT knowledge in English and Japanese.
- Get involved in internal quality assurance activities.
- Enhance organization reputation by improving our quality and expanding our business with customers.
- Ensure that we can keep existing ISO 27001 & 9001 certification.
Responsibilities
- Monitor 1st & 2nd line support operations for customers’ IT systems.
- Communicate with customers and liaise with related parties in both Japanese and English.
- Manage support cases in the call management system.
Working Conditions and/or Physical Requirements
- Monday to Friday, 8:30am to 5:00pm, 37.5 hours per week.
- Willing to work on a flexible basis to meet job requirements.
- The staff should have the ability to cope with a full working day, including occasional weekend and overtime.
Specialist Knowledge/Functional/Technical Skills/Qualifications
- Ability to work under pressure and be flexible.
- Business level of verbal and written communication skills in both Japanese and English.
- Knowledge of MS Office (Outlook, Word, PowerPoint, Excel) and ability to maintain electronic documents.
- Excellent customer service and telephone manner.
- Interest in IT industry and motivation to learn about IT.
- Experience as an IT support engineer.
- IT infrastructure knowledge or experience in network, server and Windows PCs.
- Knowledge or experience in ISO 9001/27001 activity.
Quality Assurance Specialist(Japanese-speaking) in London employer: IIJ Europe
Contact Detail:
IIJ Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Specialist(Japanese-speaking) in London
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or use online resources. This will help you get comfortable with common questions and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your skills! If you have relevant projects or experiences, be ready to discuss them in detail. Use examples that highlight your problem-solving abilities, especially in IT support and quality assurance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Quality Assurance Specialist(Japanese-speaking) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Assurance Specialist role. Highlight your experience in IT support and any relevant certifications, especially in ISO standards. We want to see how your skills match what we're looking for!
Show Off Your Language Skills: Since this role requires communication in both Japanese and English, don’t forget to showcase your language proficiency. Include examples of how you've used these skills in previous jobs or projects. We love seeing bilingual talent!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. Explain why you’re interested in the role and how you can contribute to our team. We appreciate straightforward communication, so make every word count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at IIJ Europe
✨Know Your Stuff
Make sure you brush up on your knowledge of quality assurance processes and IT support. Familiarise yourself with ISO 27001 and 9001 standards, as well as the tools mentioned in the job description like ERP systems and call management systems. This will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Language Skills
Since this role requires communication in both Japanese and English, be prepared to demonstrate your language proficiency. You might be asked to translate a scenario or explain a technical issue in both languages. Practising common phrases and technical vocabulary beforehand can really help you shine.
✨Customer Service is Key
Highlight your customer service experience during the interview. Think of examples where you've resolved issues or improved customer satisfaction. This role is all about ensuring customers are happy, so showing that you understand the importance of great service will set you apart.
✨Be Ready for Scenario Questions
Prepare for situational questions that assess how you'd handle specific challenges in the role. For instance, think about how you would manage a high-pressure situation or deal with a difficult customer. Having clear, structured answers will demonstrate your problem-solving skills and ability to work under pressure.
