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For Companies At a Glance
- Tasks: Monitor IT support operations and manage customer support cases effectively.
- Company: Leading tech company in Greater London with a focus on innovation.
- Benefits: Structured working week, dynamic environment, and opportunities for professional growth.
- Why this job: Join a vibrant team and enhance your skills in a bilingual role.
- Qualifications: Experience as an IT support engineer and fluent in Japanese and English.
- Other info: Perfect for those looking to thrive in a fast-paced tech environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology company in Greater London is seeking a Quality Assurance Officer to monitor 1st and 2nd line support operations for customers' IT systems. The role requires business-level communication in both Japanese and English and the ability to manage support cases efficiently.
Candidates must have experience as an IT support engineer and a solid understanding of IT infrastructure. This position offers a structured working week and a dynamic environment conducive to learning and professional development.
IT Support Quality Assurance Specialist (Bilingual) in London employer: IIJ Europe
Contact Detail:
IIJ Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Quality Assurance Specialist (Bilingual) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in IT support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your bilingual skills. Practice answering common IT support questions in both Japanese and English. This will show you're ready to handle customer queries in either language.
✨Tip Number 3
Showcase your experience! Be ready to discuss specific cases where you’ve successfully managed IT support issues. Use examples that highlight your problem-solving skills and understanding of IT infrastructure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Support Quality Assurance Specialist (Bilingual) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as an IT support engineer and your understanding of IT infrastructure. We want to see how your skills match the role, so don’t be shy about showcasing your bilingual abilities in Japanese and English!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Quality Assurance Officer role. Share specific examples of how you've managed support cases efficiently in the past, and let us know what excites you about working with us.
Showcase Your Communication Skills: Since this role requires business-level communication in both languages, make sure your application reflects that. Whether it’s your CV or cover letter, clarity and professionalism are key. We want to see that you can communicate effectively with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at IIJ Europe
✨Brush Up on Your IT Knowledge
Make sure you’re well-versed in IT infrastructure and support operations. Review common issues that 1st and 2nd line support teams face, as well as the tools they use. This will help you answer technical questions confidently.
✨Show Off Your Bilingual Skills
Since the role requires business-level communication in both Japanese and English, practice switching between the two languages. Prepare to discuss your experience in both languages, and don’t shy away from demonstrating your fluency during the interview.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific support cases. Think of examples from your past experience where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Research the Company Culture
Familiarise yourself with the company’s values and work environment. Understanding their approach to learning and professional development can help you align your answers with what they’re looking for, showing that you’re a great fit for their dynamic team.
