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For Companies At a Glance
- Tasks: Monitor IT support operations and manage customer support cases effectively.
- Company: Leading tech company in Greater London with a focus on innovation.
- Benefits: Structured working week, dynamic environment, and opportunities for professional growth.
- Why this job: Join a vibrant team and enhance your skills in a bilingual role.
- Qualifications: Experience as an IT support engineer and fluent in Japanese and English.
- Other info: Great chance to learn and develop in a fast-paced tech environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading technology company in Greater London is seeking a Quality Assurance Officer to monitor 1st and 2nd line support operations for customers' IT systems. The role requires business-level communication in both Japanese and English and the ability to manage support cases efficiently.
Candidates must have experience as an IT support engineer and a solid understanding of IT infrastructure. This position offers a structured working week and a dynamic environment conducive to learning and professional development.
IT Support Quality Assurance Specialist (Bilingual) employer: IIJ Europe
Contact Detail:
IIJ Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Quality Assurance Specialist (Bilingual)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in IT support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your bilingual skills. Practice answering common IT support questions in both Japanese and English. This will show you're ready to handle customer queries in either language.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've efficiently managed support cases in the past. This will highlight your experience and ability to thrive in a dynamic environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Quality Assurance Specialist (Bilingual)
Some tips for your application 🫡
Show Off Your IT Skills: Make sure to highlight your experience as an IT support engineer. We want to see how you've tackled challenges in the past and what you bring to the table when it comes to IT infrastructure.
Bilingual Brilliance: Since this role requires business-level communication in both Japanese and English, don’t forget to showcase your language skills. We love seeing candidates who can navigate both languages with ease!
Tailor Your Application: Take a moment to tailor your application to the job description. We appreciate when candidates connect their experiences directly to the responsibilities listed, showing us why you're the perfect fit for our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at IIJ Europe
✨Brush Up on Your IT Knowledge
Make sure you’re up to speed with the latest IT infrastructure trends and common support issues. Review your past experiences as an IT support engineer and be ready to discuss specific cases where you resolved problems effectively.
✨Show Off Your Bilingual Skills
Since this role requires business-level communication in both Japanese and English, practice answering common interview questions in both languages. This will demonstrate your fluency and ability to switch between languages seamlessly.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples from your previous roles where you managed support cases efficiently and how you prioritised tasks under pressure.
✨Research the Company Culture
Familiarise yourself with the company’s values and work environment. Understanding their approach to learning and professional development can help you align your answers with what they’re looking for, showing that you’re a great fit for their dynamic team.
