CLM Business Analyst - AVP

A large international bank based in London.

Role, Accountabilities & Responsibilities

• Support the CLM Programme team in ensuring that the CLM solution delivery is meeting all daily tasks and change milestones, based on the agreed priorities and deadlines.
• Assist with Requirements Gathering and Analysis: conduct several requirements gathering workshops with the business and the necessary technology teams to determine the current state of the business (As-Is) and future state (To-Be).
• Documentation Requirements: Document current, future and gap analysis utilising business requirements document process maps where required.
• Technical expert: has the breadth of experience, knowledge, and technical expertise across the Business Analysis (BA) function to be the 'go to' or escalation point for resolution of business analysis challenges and complex situations.
• Testing & Implementation support is required including test case creation/support, coordination of user acceptance testing, implementation to the business and benefits realisation.
• Stakeholder Management: building effective relationships with required areas of the business/SMEs.
• Identify current state processes, gather user stories, and document the future state design using a holistic approach.
• Act as a bridge between the business and technology in order to facilitate change.
• Support the BA team in resolving issues and identifying viable solutions.
• Work on requirement gathering to customise an external vendor product to make it fit for the bank's use.
• Work closely with the Target Operating Model Implementation consultancy to ensure the solution that is implemented ensures Ops Model alignment.
• Liaison point between IT and the business, using data to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
• Participate in the weekly Business Analyst team meetings. Provide status updates on areas of responsibility and wider workstream deliverables.
• Work on the tasks assigned by the PM or Programme manager appropriately within the CLM programme or its workstreams.
• Help implementation of industry leading 'best in class technology' to streamline the end-to-end CLM process, through to Go-Live planning.
• Get involved in all aspects of business analysis tasks, including workshops, requirements gathering, drafting Business Requirements Documents and User Acceptance Testing.
• Assist with the ongoing development of BA framework, standards, and templates across EMEA in line with industry best practices.
• Support escalations across all BA processes and documentation, including any complex or innovative requirements and their solutions.
• Liaise with stakeholders to explain technical challenges, process flows or new concepts highlighting the potential changes on the service, function or system/s including possible options, impacts and potential links between required changes on the existing infrastructure so that well informed decisions can be made.
• Communicate clearly within a multi-disciplinary team, ensuring that the benefits of changes and recommendations are made clear to the relevant departments and to senior stakeholders and act as escalation point for any uncertainty and concern.

Profile CLM Business Analyst - AVP

Must have:

• Educated to degree level or equivalent experience.
• Experience in financial services (preferably CLM/KYC experience).
• Demonstrable experience of implementing a TOM (Including technology and non-technology deliverables).
• Experience working with compliance and demonstratable experience of obtaining agreement from compliance team (2LOD).
• Experience working on Process Optimisation and obtaining FTE savings.
• An understanding of KYC requirements for corporate banking and Capital Market customers.
• Some Capital Market Knowledge including understanding of product and coverage.
• Experience of industry accepted End to End project delivery.
• Experience in requirement gathering, solution design and implementing a 3rd party vendor KYC or CLM products within financial services.
• Experience in AML and KYC.
• Experience in Agile methodology, experience gathering, managing, and tracking requirements through JIRA (or equivalent).
• Experience in delivering Operating Models (assessments and analysis).
• Expertise in banking & capital market products, prior experience of providing business process analysis, business requirements documentation and supporting testing protocols.
• An understanding of and experience in banking back and middle office.
• Knowledge, skills and experience across all BA functions (analytical, interpretative, process driven and evaluative), as well as have an understanding of Process Mapping, Target Operating Models, Process Re-engineering, Option Orienteering and Managing complex stakeholders.
• Proficiency with typical BA software products and systems.
• An understanding of Customer risk, KYC process, merging entities across EMEA, drafting of policies and procedures.
• Experience in analysis of KYC data.
• Able to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills (both written and verbal).
• Must demonstrate flexibility to move between 'big picture' thinking and handling detailed tactical information.
• Able to work collaboratively in teams, ask probing questions to assess and rapidly understand complex business systems and processes, analyse data, and make recommendations based on evidence from data.

Nice to Have:

• Industry recognised BA qualification is beneficial.
• Good understanding of EMEA level KYC/CDD regulations.
• Project management experience.
• Experience configuring onboarding systems.

Job Offer: £400 - 450 per day inside IR35.