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- Tasks: Provide IT support to a dynamic office and remote workforce, troubleshooting software and hardware issues.
- Company: Join a pioneering beauty brand focused on science and innovation for skin health.
- Benefits: Hybrid working, competitive salary, and potential for permanent position after six months.
- Why this job: Be part of a transformative team making a real impact in the beauty industry.
- Qualifications: Experience in IT Helpdesk roles with strong troubleshooting skills and attention to detail.
- Other info: Exciting opportunity for career growth in a supportive and inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are the home of scientifically proven, planet-positive skin health brands. Leading the way with science, innovation, and knowledge, we are proactively transforming how people feel in their skin. Our founders David and Tracy have a pioneering vision to pro-actively transform the beauty industry through science, innovation, and education. This has led the way to better, scientifically proven, long-lasting results in skincare, and better business success for salon professionals and brand partners. Uniquely, our brands work together as a whole to provide Feed, Fortify, Finish skincare solution. Advanced Nutrition Programme™ to feed the skin from within, Environ® to fortify the skin and et al. to finish. Eventis technology to support and enhance the journey to 100% skin health.
About this role: The role is to provide IT administrator and support to an office based and remote workforce. Liaising with staff members in person, via telephone, email and remote access tools. Your role will involve troubleshooting any software and hardware issues to ensure smooth running of BAU operations, administration of IT documentation and liaising with the 3rd party IT support company. You will resolve technical issues in a timely and effective manner whilst always providing a first-class level of service.
To be considered for this role, you must have solid experience gained within an IT Helpdesk role providing deskside and remote support, assessing the complexity of an issue and dealing with it yourself or escalating to the Head of IT and a 3rd party IT support team. You will ensure all calls are logged into the IT Helpdesk system and progress notes are added to all calls. This role offers hybrid working, working four days a week in our head office (London SE1) and one day working from home. This is a six-month fixed term contract (FTC) with the potential to go permanent for the right candidate.
Key Responsibilities:
- Experience working in an IT Support/Helpdesk role
- Identifying and prioritising support requests by SLA
- Logging and updating support requests in the IT Helpdesk platform
- Use of remote access tools to aid with troubleshooting efforts
- Troubleshooting general software & hardware issues (workstations, laptops, printers)
- Providing deskside IT support & remote assistance as needed
Desired Skills and Experience:
- Excellent attention to detail
- Excellent time management and organisational skills
- Genuine enthusiasm for working with technology
- Remote Desktop Services (Microsoft RDS)
Feel like you’re a good fit? Apply now. We are committed to creating a work environment that doesn’t discriminate against age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Head Office employer: iiaa Ltd
Contact Detail:
iiaa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Office
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and values, especially how they focus on science and innovation in skincare. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 3
Practice your troubleshooting skills! Since the role involves resolving IT issues, brush up on common problems and solutions. You could even set up mock scenarios with friends to get comfortable explaining your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team and contributing to our mission of transforming the beauty industry.
We think you need these skills to ace Head Office
Some tips for your application 🫡
Show Your IT Skills: Make sure to highlight your experience in IT support and helpdesk roles. We want to see how you've tackled software and hardware issues before, so share specific examples that showcase your troubleshooting skills.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect our values and the specifics of the role. Show us why you’re the perfect fit for our team and how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at iiaa Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Familiarise yourself with common software and hardware issues, especially those mentioned in the job description. Being able to discuss specific troubleshooting scenarios will show that you're ready to hit the ground running.
✨Demonstrate Your Communication Skills
Since this role involves liaising with staff both in person and remotely, practice explaining technical concepts in simple terms. You might be asked to describe how you would handle a support request, so think about how you can convey your ideas clearly and effectively.
✨Show Enthusiasm for the Brand
Research the company’s skin health brands and their innovative approaches. Be prepared to discuss how their mission aligns with your values and why you’re excited about the opportunity to contribute to their vision of transforming the beauty industry through technology.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the IT Helpdesk system they use, or how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
