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For Companies At a Glance
- Tasks: Lead a team to achieve sales targets and enhance brand awareness.
- Company: Join a pioneering skincare brand focused on science and innovation for skin health.
- Benefits: Enjoy 25 days annual leave, product discounts, and a supportive work environment.
- Other info: Work at Harvey Nichols in Knightsbridge and mentor teams across multiple locations.
- Why this job: Be part of a transformative beauty industry with a positive culture and growth opportunities.
- Qualifications: Previous retail and management experience in high-end skincare or cosmetics is essential.
The predicted salary is between 36000 - 60000 £ per year.
We are the home of scientifically proven, planet-positive skin health brands. Leading the way with science, innovation, and knowledge, we are proactively transforming how people feel in their skin.
Our founders David and Tracy have a pioneering vision to pro-actively transform the beauty industry through science, innovation, and education. This has led the way to better, scientifically proven, long-lasting results in skincare, and better business success for salon professionals and brand partners.
Uniquely, our brands work together as a whole to provide Feed, Fortify, Finish skincare solution. Advanced Nutrition Programme to feed the skin from within, Environ to fortify the skin and et al. to finish. Eventis technology to supports and enhances the journey to 100% skin health.
About this role
We are seeking an enthusiastic and inspirational Counter Manager in our thriving counter at Harvey Nichols in Knightsbridge.
You will be responsible for the overall growth of the account and growing brand awareness via both internal and external activity. The successful candidate will demonstrate fantastic customer service skills, have previous experience in leading a team and managing a growing business. Leading by example is the key to success in this role, you will thrive in a target driven environment and relish the chance to support and guide others to achieve their set goals and KPIS.
This role will involve field management support, supporting and mentoring counter managers and teams across multiple locations reporting directly to the Head of Retail.
Key Responsibilities
You will have overall responsibility for the success of the counter ensuring both the team and the account meet their sales targets
You will supporting the head of retail by working closely with other counter managers to help train, coach and develop additional teams.
Lead and develop a team of two dedicated Counter Specialists
Strategic Business planning working with the Department managers, Press and Marketing teams and Head of Retail to launch with excellence and lead on counter events
Hold team meetings, performance reviews & training sessions
Conduct in-depth skin consultations using the latest skin imaging technology
Desired Skills and Experience
Previous retail experience ideally in a high-end environment
Previous management / assistant management experience is a must
A background in skincare / cosmetics sales
Positive can-do attitude; we believe in having a positive and optimistic attitude about everything we do because it inspires others to have the same
Proactive approach to sales
Whats in it for you?
25 days annual leave, rising the longer you stay with us
An additional three gifted days
A monthly allowance to spend on our products, plus additional discount
Free annual eye test at Vision Express?
Cycle to Work scheme
Recommend a friend scheme: we reward you for bringing people into our business
Travel card loan
Excellent opportunities to grow and move within the company
We are committed to creating a work environment that doesnt discriminate against age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
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Counter Manager employer: Iiaa Limited
Contact Detail:
Iiaa Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager
✨Tip Number 1
Familiarise yourself with the brands and products we offer. Understanding our unique skincare solutions, like the Advanced Nutrition Programme and Environ, will help you demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlighting your experience in training and mentoring others will resonate well with us.
✨Tip Number 3
Research the latest trends in skincare and cosmetics. Being able to discuss current innovations and how they relate to our brand's mission will set you apart as a knowledgeable candidate.
✨Tip Number 4
Prepare to discuss your approach to achieving sales targets. We value a proactive attitude, so think about specific strategies you've used in the past to drive sales and enhance customer experiences.
We think you need these skills to ace Counter Manager
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with the company's mission and values, especially their focus on scientifically proven skincare. This will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: Emphasise your previous retail and management experience, particularly in high-end environments. Use specific examples to demonstrate how you've successfully led teams and met sales targets.
Showcase Customer Service Skills: Since fantastic customer service is crucial for this role, include examples of how you've provided exceptional service in past positions. Mention any relevant training or techniques you've used.
Express Your Passion for Skincare: Convey your enthusiasm for skincare and cosmetics. Discuss any personal experiences or knowledge that make you a suitable candidate for promoting the brand's products.
How to prepare for a job interview at Iiaa Limited
✨Show Your Passion for Skincare
Make sure to express your enthusiasm for skincare and the beauty industry during the interview. Share any personal experiences or knowledge you have about the brands and their products, as this will demonstrate your genuine interest in the role.
✨Highlight Leadership Experience
Since the role requires managing a team, be prepared to discuss your previous leadership experiences. Provide specific examples of how you've successfully led a team, achieved sales targets, and supported team members in their development.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer service situations. Think of examples where you've turned a negative experience into a positive one, showcasing your proactive approach.
✨Demonstrate Strategic Thinking
The role involves strategic business planning, so be ready to discuss how you would approach growing brand awareness and meeting sales targets. Consider sharing ideas on how to effectively collaborate with other departments to achieve success.