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For Companies At a Glance
- Tasks: Lead a team to achieve sales targets and enhance brand awareness.
- Company: Join a pioneering skincare brand focused on science and innovation for skin health.
- Benefits: Enjoy 25 days annual leave, product discounts, and a cycle to work scheme.
- Other info: Opportunity for career advancement and a supportive work environment.
- Why this job: Be part of a positive culture that values growth, teamwork, and customer satisfaction.
- Qualifications: Previous retail and management experience in high-end skincare or cosmetics is essential.
The predicted salary is between 36000 - 60000 £ per year.
We are the home of scientifically proven, planet-positive skin health brands. Leading the way with science, innovation, and knowledge, we are proactively transforming how people feel in their skin.
Our founders David and Tracy have a pioneering vision to pro-actively transform the beauty industry through science, innovation, and education. This has led the way to better, scientifically proven, long-lasting results in skincare, and better business success for salon professionals and brand partners.
Uniquely, our brands work together as a whole to provide Feed, Fortify, Finish skincare solution. Advanced Nutrition Programme to feed the skin from within, Environ to fortify the skin and et al. to finish. Eventis technology to supports and enhances the journey to 100% skin health.
About this role
We are seeking an enthusiastic and inspirational Counter Manager in our thriving counter at Harvey Nichols in Knightsbridge.
You will be responsible for the overall growth of the account and growing brand awareness via both internal and external activity. The successful candidate will demonstrate fantastic customer service skills, have previous experience in leading a team and managing a growing business. Leading by example is the key to success in this role, you will thrive in a target driven environment and relish the chance to support and guide others to achieve their set goals and KPIS.
This role will involve field management support, supporting and mentoring counter managers and teams across multiple locations reporting directly to the Head of Retail.
Key Responsibilities
You will have overall responsibility for the success of the counter ensuring both the team and the account meet their sales targets
You will supporting the head of retail by working closely with other counter managers to help train, coach and develop additional teams.
Lead and develop a team of two dedicated Counter Specialists
Strategic Business planning working with the Department managers, Press and Marketing teams and Head of Retail to launch with excellence and lead on counter events
Hold team meetings, performance reviews & training sessions
Conduct in-depth skin consultations using the latest skin imaging technology
Desired Skills and Experience
Previous retail experience ideally in a high-end environment
Previous management / assistant management experience is a must
A background in skincare / cosmetics sales
Positive can-do attitude; we believe in having a positive and optimistic attitude about everything we do because it inspires others to have the same
Proactive approach to sales
Whats in it for you?
25 days annual leave, rising the longer you stay with us
An additional three gifted days
A monthly allowance to spend on our products, plus additional discount
Free annual eye test at Vision Express?
Cycle to Work scheme
Recommend a friend scheme: we reward you for bringing people into our business
Travel card loan
Excellent opportunities to grow and move within the company
We are committed to creating a work environment that doesnt discriminate against age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
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Counter Manager employer: Iiaa Limited
Contact Detail:
Iiaa Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager
✨Tip Number 1
Familiarise yourself with the brands and products we offer. Understanding our unique skincare solutions, like the Advanced Nutrition Programme and Environ, will help you speak confidently about them during interviews and demonstrate your passion for our mission.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlight specific instances where you motivated your team to meet sales targets or improve customer service, as this aligns perfectly with what we're looking for.
✨Tip Number 3
Network with professionals in the skincare and cosmetics industry. Attend events or join online forums to connect with others who share your interests. This can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 4
Prepare to discuss your proactive approach to sales. Think of strategies you've implemented in the past that have driven results, and be ready to share how you would apply similar tactics to grow our counter at Harvey Nichols.
We think you need these skills to ace Counter Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly in high-end environments. Emphasise any previous roles where you led a team or achieved sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the brand's mission. Mention specific examples of how you've successfully managed teams and driven sales in the past.
Showcase Customer Service Skills: Demonstrate your customer service skills in your application. Provide examples of how you've gone above and beyond to enhance customer experiences, especially in a skincare or cosmetics context.
Highlight Team Leadership Experience: Clearly outline your experience in leading and developing teams. Discuss any training or mentoring you've provided to others, as this is crucial for the Counter Manager role.
How to prepare for a job interview at Iiaa Limited
✨Show Your Passion for Skincare
Make sure to express your enthusiasm for skincare and the beauty industry during the interview. Share any personal experiences or knowledge you have about the brands and their products, as this will demonstrate your genuine interest in the role.
✨Highlight Leadership Experience
Since the role requires managing a team, be prepared to discuss your previous leadership experiences. Provide specific examples of how you've successfully led a team, achieved sales targets, and supported team members in their development.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer service situations. Think of examples where you've turned a negative experience into a positive one, showcasing your proactive approach.
✨Demonstrate Strategic Thinking
The role involves strategic business planning, so be ready to discuss how you would approach growing brand awareness and meeting sales targets. Consider sharing ideas on how to effectively collaborate with other departments to achieve success.