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- Tasks: Lead a team to drive sales and brand awareness in a luxury skincare counter.
- Company: Join a pioneering beauty brand focused on science and planet-positive skin health.
- Benefits: Enjoy 25 days annual leave, product discounts, and a cycle to work scheme.
- Other info: Opportunity for career advancement and a supportive, inclusive workplace culture.
- Why this job: Be part of a vibrant team that values positivity and personal growth in a dynamic environment.
- Qualifications: Previous retail and management experience in high-end skincare or cosmetics is essential.
The predicted salary is between 36000 - 60000 £ per year.
We are the home of scientifically proven, planet-positive skin health brands. Leading the way with science, innovation, and knowledge, we are proactively transforming how people feel in their skin.
Our founders David and Tracy have a pioneering vision to pro-actively transform the beauty industry through science, innovation, and education. This has led the way to better, scientifically proven, long-lasting results in skincare, and better business success for salon professionals and brand partners.
Uniquely, our brands work together as a whole to provide Feed, Fortify, Finish skincare solution. Advanced Nutrition Programme to feed the skin from within, Environ to fortify the skin and et al. to finish. Eventis technology to supports and enhances the journey to 100% skin health.
About this role
We are seeking an enthusiastic and inspirational Counter Manager in our thriving counter at Harvey Nichols in Knightsbridge.
You will be responsible for the overall growth of the account and growing brand awareness via both internal and external activity. The successful candidate will demonstrate fantastic customer service skills, have previous experience in leading a team and managing a growing business. Leading by example is the key to success in this role, you will thrive in a target driven environment and relish the chance to support and guide others to achieve their set goals and KPIS.
This role will involve field management support, supporting and mentoring counter managers and teams across multiple locations reporting directly to the Head of Retail.
Key Responsibilities
You will have overall responsibility for the success of the counter ensuring both the team and the account meet their sales targets
You will supporting the head of retail by working closely with other counter managers to help train, coach and develop additional teams.
Lead and develop a team of two dedicated Counter Specialists
Strategic Business planning working with the Department managers, Press and Marketing teams and Head of Retail to launch with excellence and lead on counter events
Hold team meetings, performance reviews & training sessions
Conduct in-depth skin consultations using the latest skin imaging technology
Desired Skills and Experience
Previous retail experience ideally in a high-end environment
Previous management / assistant management experience is a must
A background in skincare / cosmetics sales
Positive can-do attitude; we believe in having a positive and optimistic attitude about everything we do because it inspires others to have the same
Proactive approach to sales
Whats in it for you?
25 days annual leave, rising the longer you stay with us
An additional three gifted days
A monthly allowance to spend on our products, plus additional discount
Free annual eye test at Vision Express?
Cycle to Work scheme
Recommend a friend scheme: we reward you for bringing people into our business
Travel card loan
Excellent opportunities to grow and move within the company
We are committed to creating a work environment that doesnt discriminate against age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
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Counter Manager employer: Iiaa Limited
Contact Detail:
Iiaa Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager
✨Tip Number 1
Familiarise yourself with our brands and their unique selling points. Understanding the science behind our skincare solutions will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlighting your ability to inspire and develop others will resonate well with us, as we value strong team dynamics.
✨Tip Number 3
Research the latest trends in the skincare and cosmetics industry. Being knowledgeable about current innovations and customer preferences will set you apart and show that you're proactive about staying informed.
✨Tip Number 4
Prepare to discuss your approach to achieving sales targets. We love candidates who can share specific strategies they've used to drive sales and enhance customer experiences, so think of concrete examples to illustrate your success.
We think you need these skills to ace Counter Manager
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with the company's mission and values, especially their focus on scientifically proven skincare. This will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: Emphasise your previous retail and management experience, particularly in high-end environments. Use specific examples to demonstrate how you've successfully led teams and met sales targets.
Showcase Customer Service Skills: Since fantastic customer service is crucial for this role, provide examples of how you've excelled in customer interactions and contributed to a positive shopping experience.
Express Your Leadership Style: Discuss your approach to leading and mentoring teams. Highlight any experience you have in training or developing others, as this is a key responsibility of the Counter Manager role.
How to prepare for a job interview at Iiaa Limited
✨Showcase Your Leadership Skills
As a Counter Manager, you'll be leading a team. Be prepared to discuss your previous management experiences and how you've successfully guided teams to achieve their goals. Share specific examples of how you motivated your team and handled challenges.
✨Demonstrate Your Customer Service Expertise
Fantastic customer service is key in this role. Think of instances where you went above and beyond for a customer or resolved a difficult situation. Highlight your ability to create a positive shopping experience that aligns with the brand's values.
✨Understand the Brand and Its Products
Familiarise yourself with the company's skincare brands and their unique selling points. Be ready to discuss how you can promote these products effectively and how your background in skincare or cosmetics can contribute to the brand's success.
✨Prepare for Strategic Business Discussions
This role involves strategic planning and collaboration with various teams. Be ready to talk about your experience in business planning and how you would approach launching new products or events. Show your understanding of sales targets and KPIs.