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- Tasks: Lead a team to drive sales and brand awareness in a luxury skincare counter.
- Company: Join a pioneering beauty brand focused on science and planet-positive skin health.
- Benefits: Enjoy 25 days annual leave, product discounts, and a cycle to work scheme.
- Why this job: Be part of a vibrant team that values positivity and personal growth in a dynamic environment.
- Qualifications: Previous retail and management experience in high-end skincare or cosmetics is essential.
- Other info: Opportunity for career advancement and a supportive, inclusive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
We are the home of scientifically proven, planet-positive skin health brands. Leading the way with science, innovation, and knowledge, we are proactively transforming how people feel in their skin.
Our founders David and Tracy have a pioneering vision to pro-actively transform the beauty industry through science, innovation, and education. This has led the way to better, scientifically proven, long-lasting results in skincare, and better business success for salon professionals and brand partners.
Uniquely, our brands work together as a whole to provide Feed, Fortify, Finish skincare solution. Advanced Nutrition Programme to feed the skin from within, Environ to fortify the skin and et al. to finish. Eventis technology to supports and enhances the journey to 100% skin health.
About this role
We are seeking an enthusiastic and inspirational Counter Manager in our thriving counter at Harvey Nichols in Knightsbridge.
You will be responsible for the overall growth of the account and growing brand awareness via both internal and external activity. The successful candidate will demonstrate fantastic customer service skills, have previous experience in leading a team and managing a growing business. Leading by example is the key to success in this role, you will thrive in a target driven environment and relish the chance to support and guide others to achieve their set goals and KPIS.
This role will involve field management support, supporting and mentoring counter managers and teams across multiple locations reporting directly to the Head of Retail.
Key Responsibilities
You will have overall responsibility for the success of the counter ensuring both the team and the account meet their sales targets
You will supporting the head of retail by working closely with other counter managers to help train, coach and develop additional teams.
Lead and develop a team of two dedicated Counter Specialists
Strategic Business planning working with the Department managers, Press and Marketing teams and Head of Retail to launch with excellence and lead on counter events
Hold team meetings, performance reviews & training sessions
Conduct in-depth skin consultations using the latest skin imaging technology
Desired Skills and Experience
Previous retail experience ideally in a high-end environment
Previous management / assistant management experience is a must
A background in skincare / cosmetics sales
Positive can-do attitude; we believe in having a positive and optimistic attitude about everything we do because it inspires others to have the same
Proactive approach to sales
Whats in it for you?
25 days annual leave, rising the longer you stay with us
An additional three gifted days
A monthly allowance to spend on our products, plus additional discount
Free annual eye test at Vision Express?
Cycle to Work scheme
Recommend a friend scheme: we reward you for bringing people into our business
Travel card loan
Excellent opportunities to grow and move within the company
We are committed to creating a work environment that doesnt discriminate against age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
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Counter Manager employer: Iiaa Limited
Contact Detail:
Iiaa Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager
✨Tip Number 1
Familiarise yourself with the brands and products we offer. Understanding our unique skincare solutions will not only help you in interviews but also demonstrate your genuine interest in our mission to transform the beauty industry.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlighting your ability to inspire and guide others will resonate well with us, as we value strong leadership in our Counter Manager role.
✨Tip Number 3
Network with current or former employees if possible. Engaging with them can provide you with insider knowledge about our company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Prepare to discuss your proactive sales strategies. We are looking for someone who thrives in a target-driven environment, so having specific examples of how you've achieved sales goals in the past will set you apart from other candidates.
We think you need these skills to ace Counter Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and skincare. Emphasise any previous roles where you led a team or achieved sales targets, as this is crucial for the Counter Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the brand's mission. Mention specific examples of how you've successfully managed teams and driven sales in the past, showcasing your proactive approach.
Showcase Customer Service Skills: Since fantastic customer service skills are essential for this role, include examples in your application that demonstrate your ability to connect with customers and enhance their experience, particularly in a high-end retail environment.
Highlight Team Leadership Experience: Detail your experience in training and mentoring others. The role requires leading a team, so provide examples of how you've supported colleagues in achieving their goals and KPIs in previous positions.
How to prepare for a job interview at Iiaa Limited
✨Show Your Passion for Skincare
Make sure to express your enthusiasm for skincare and the beauty industry during the interview. Share any personal experiences or knowledge you have about the products and how they can positively impact skin health.
✨Demonstrate Leadership Skills
Since the role involves managing a team, be prepared to discuss your previous leadership experiences. Highlight specific examples where you successfully led a team, achieved targets, or mentored others.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service. Prepare to share examples of how you've handled difficult customers or situations in the past, showcasing your problem-solving skills and positive attitude.
✨Understand the Brand's Vision
Familiarise yourself with the company's mission and values. Be ready to discuss how you can contribute to their vision of transforming the beauty industry through science and innovation, and how you align with their goals.