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For Companies At a Glance
- Tasks: Lead a team to achieve sales targets and enhance brand awareness.
- Company: Join a pioneering skincare brand focused on science and innovation for skin health.
- Benefits: Enjoy 25 days annual leave, product discounts, and a supportive work environment.
- Why this job: Be part of a transformative beauty industry with a positive culture and growth opportunities.
- Qualifications: Previous retail and management experience in high-end skincare or cosmetics is essential.
- Other info: Work at Harvey Nichols in Knightsbridge and mentor teams across multiple locations.
The predicted salary is between 36000 - 60000 £ per year.
We are the home of scientifically proven, planet-positive skin health brands. Leading the way with science, innovation, and knowledge, we are proactively transforming how people feel in their skin.
Our founders David and Tracy have a pioneering vision to pro-actively transform the beauty industry through science, innovation, and education. This has led the way to better, scientifically proven, long-lasting results in skincare, and better business success for salon professionals and brand partners.
Uniquely, our brands work together as a whole to provide Feed, Fortify, Finish skincare solution. Advanced Nutrition Programme to feed the skin from within, Environ to fortify the skin and et al. to finish. Eventis technology to supports and enhances the journey to 100% skin health.
About this role
We are seeking an enthusiastic and inspirational Counter Manager in our thriving counter at Harvey Nichols in Knightsbridge.
You will be responsible for the overall growth of the account and growing brand awareness via both internal and external activity. The successful candidate will demonstrate fantastic customer service skills, have previous experience in leading a team and managing a growing business. Leading by example is the key to success in this role, you will thrive in a target driven environment and relish the chance to support and guide others to achieve their set goals and KPIS.
This role will involve field management support, supporting and mentoring counter managers and teams across multiple locations reporting directly to the Head of Retail.
Key Responsibilities
You will have overall responsibility for the success of the counter ensuring both the team and the account meet their sales targets
You will supporting the head of retail by working closely with other counter managers to help train, coach and develop additional teams.
Lead and develop a team of two dedicated Counter Specialists
Strategic Business planning working with the Department managers, Press and Marketing teams and Head of Retail to launch with excellence and lead on counter events
Hold team meetings, performance reviews & training sessions
Conduct in-depth skin consultations using the latest skin imaging technology
Desired Skills and Experience
Previous retail experience ideally in a high-end environment
Previous management / assistant management experience is a must
A background in skincare / cosmetics sales
Positive can-do attitude; we believe in having a positive and optimistic attitude about everything we do because it inspires others to have the same
Proactive approach to sales
Whats in it for you?
25 days annual leave, rising the longer you stay with us
An additional three gifted days
A monthly allowance to spend on our products, plus additional discount
Free annual eye test at Vision Express?
Cycle to Work scheme
Recommend a friend scheme: we reward you for bringing people into our business
Travel card loan
Excellent opportunities to grow and move within the company
We are committed to creating a work environment that doesnt discriminate against age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
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Counter Manager employer: Iiaa Limited
Contact Detail:
Iiaa Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager
✨Tip Number 1
Familiarise yourself with our brands and their unique selling points. Understanding the science behind our skincare solutions will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current employees or industry professionals who have experience in high-end retail management. They can provide valuable insights into the company culture and expectations, which can give you an edge during the selection process.
✨Tip Number 3
Prepare to discuss your previous management experiences in detail. Be ready to share specific examples of how you've led teams to achieve sales targets and how you’ve handled challenges in a retail environment.
✨Tip Number 4
Showcase your customer service skills by preparing scenarios where you went above and beyond for customers. This will highlight your proactive approach and positive attitude, which are key traits we value at StudySmarter.
We think you need these skills to ace Counter Manager
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with the company's mission and values, especially their focus on scientifically proven skincare. This will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: Emphasise your previous retail and management experience, particularly in high-end environments. Use specific examples to demonstrate how you've successfully led teams and met sales targets.
Showcase Customer Service Skills: Since fantastic customer service is crucial for this role, provide examples of how you've excelled in customer interactions and contributed to a positive shopping experience.
Express Your Passion for Skincare: Convey your enthusiasm for skincare and cosmetics. Mention any relevant knowledge or experience you have with skincare products, as well as your proactive approach to sales.
How to prepare for a job interview at Iiaa Limited
✨Showcase Your Leadership Skills
As a Counter Manager, you'll be leading a team. Be prepared to discuss your previous management experiences and how you've successfully guided teams to achieve their goals. Share specific examples of how you motivated your team and handled challenges.
✨Demonstrate Product Knowledge
Familiarise yourself with the brands and products you'll be representing. Understand the science behind the skincare solutions offered and be ready to explain how they benefit customers. This will show your enthusiasm and commitment to the role.
✨Prepare for Customer Service Scenarios
Customer service is key in this role. Think of examples where you've provided exceptional service or resolved customer complaints effectively. Be ready to role-play scenarios during the interview to demonstrate your approach to customer interactions.
✨Emphasise Your Sales Strategy
Since the role involves meeting sales targets, come prepared with ideas on how you would drive sales and brand awareness. Discuss any previous strategies you've implemented that led to increased sales, and how you plan to apply similar tactics in this position.