Executive Centre Manager in London

Executive Centre Manager
Contract: Permanent
Salary: £33,000 – £36,000 per annum
Annual Leave: 30 days + public holidays
Weekly Hours: 35 hours per week (may include some evening/weekend work)

Responsibilities:

1. Provide exceptional customer service to Executive Centre clients, ensuring efficient course delivery.
2. Manage day-to-day operations and administrative tasks, maintaining high-quality and profitable service delivery.
3. Build and maintain strong relationships with clients, understanding their needs and recommending suitable learning programmes.
4. Analyse client feedback to identify areas for improvement and inform course development.
5. Collaborate with internal teams to support marketing initiatives and grow the department.
6. Contribute to the development of high-quality academic programmes, aligning with industry demands and client needs.
7. Evaluate course delivery and student progress, implementing adjustments as needed.
8. Line manage the Executive Centre Administrator.

Requirements:

1. First Degree
2. TEFL Qualification (CELTA or Trinity Cert) or demonstrable experience in adult education
3. Experience in ELT and Business/Professional English
4. Excellent interpersonal and communication skills
5. Strong people management and time management abilities
6. Flexibility to work as part of a team and independently
7. Commercial awareness and customer focus
8. Proficiency in IT, including database management and Excel
9. Warm, friendly demeanour with openness to change and innovation

Desirable Skills and Experience:

1. Level 7 qualification or equivalent in TESOL
2. Experience managing experienced ELT professionals.
3. Specialisation in teaching business English
4. Experience in client-focused, needs-driven businesses
5. Knowledge of online teaching platforms

Join Us:
If you’re passionate about language education and dedicated to providing exceptional service, we want to hear from you! IH London is one of the world’s most respected English Language educational brands.

Application process:

If you are interested in joining International House London, please submit a CV and a brief cover letter explaining your interest in the role and how your skills can contribute to our success. Send these to:

Applications should be sent by 12pm on 18th March 2024.

Please note that if you are successful at the interview stage all offers are subject to a right to work in the UK eligibility check, us receiving two references, a Disclosure and Barring Service Check and a Police Check (if living abroad) that are considered satisfactory to IH London.

We encourage fairness and equality in our Recruitment and selection process. Our shortlisting and interviewing will be carried out by more than one person: Internal members of interview panels are informed about the company’s recruitment and selection of staff policy. Interview questions will be related to the requirements of the job and not of a discriminatory nature.

International House London’s Values:
Ethical, Inclusive, Innovative, Passionate, Professional

About the school and city

International House London is an established and well-known language school, with over sixty years of experience in providing language courses and teacher training programmes. Our spacious and fully equipped school is based near Covent Garden and we are a founding member of the International House World Organisation.

International House London welcomes over 8,000 language students from 150 countries each year. Our students enjoy learning in the vibrant and multicultural atmosphere of IH London.

IH London opened in 1959. We are the no.1 language school in Central London, judged by the latest British Council inspections and reported in the EL Gazette (2019). Every year we train over 500 new teachers and enable them to embark on exciting new journeys across the globe to inspire and teach others.

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