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- Tasks: Manage client relationships and oversee the planning of exciting events.
- Company: Join a dynamic team at a leading event management company.
- Benefits: Hybrid working model, career advancement opportunities, and a vibrant work culture.
- Why this job: Be the driving force behind memorable events and ensure client satisfaction.
- Qualifications: Experience in client success and event management with strong organisational skills.
- Other info: Opportunity to work on 40+ events annually, both in-person and virtual.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for a talented Client Success and Event Manager to join the phenomenally successful IHR team. This role is perfect for an ambitious, highly organised individual looking to advance their career in event management.
The events team organises, oversees, and manages 40+ in-person and virtual events per year for our community members, ranging from our 1000-strong exhibitions and high-profile awards to exclusive half-day member events and webinars. Whilst we have an office based in London for work and social collaboration, we operate a hybrid home/office working model.
As the Client Success and Event Manager, you will play a critical role in ensuring our clients have an outstanding experience with our events. You will be responsible for managing client relationships, overseeing event planning and execution, and ensuring client satisfaction throughout the process. This role requires a proactive, organised, and client-focused individual who can seamlessly manage multiple tasks and projects.
To be considered for this opportunity, you will have the expertise in the following areas:
- Proven experience in client success, account management, and event management
- Exceptional organisational and project management skills and the ability to manage multiple priorities
- Keen eye for detail, with a focus on delivering high-quality results
- Outstanding interpersonal and communication skills
- Ability to work both independently and as part of a team
- Flexibility on UK travel as required by event schedules
Key responsibilities:
- Serve as the primary point of contact for clients, addressing their needs and ensuring their satisfaction
- Manage agendas, coordinate speakers, and ensure presentation slides meet event standards
- Plan, coordinate, and execute the various events from inception to completion, including conferences, webinars, awards, and exhibitions
- Collaborate with internal teams to ensure seamless delivery
- Monitor and report on the success of client engagements and events, identifying areas for improvement
Client Success and Events Manager (initial 13-month maternity cover) in London employer: IHR - In-house Recruitment
Contact Detail:
IHR - In-house Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success and Events Manager (initial 13-month maternity cover) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its events. Show us you’re genuinely interested in their work and how you can contribute to their success. Tailor your responses to highlight your relevant experience in client success and event management.
✨Tip Number 3
Practice your pitch! You want to make a great first impression, so be ready to explain why you’re the perfect fit for the Client Success and Events Manager role. Keep it concise, engaging, and focused on your skills and achievements.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We appreciate candidates who show enthusiasm and professionalism, so let us know you’re still keen!
We think you need these skills to ace Client Success and Events Manager (initial 13-month maternity cover) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Success and Events Manager role. Highlight your event management experience and any client success achievements to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Be genuine and let your personality come through.
Showcase Your Organisational Skills: Since this role requires exceptional organisational abilities, consider including examples of how you've successfully managed multiple projects or events in the past. We love seeing how you handle the chaos!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at IHR - In-house Recruitment
✨Know Your Events Inside Out
Before the interview, dive deep into the types of events the company manages. Familiarise yourself with their past events and think about how you can contribute to their success. This shows your genuine interest and helps you stand out.
✨Showcase Your Client Management Skills
Prepare specific examples from your past experiences where you've successfully managed client relationships. Highlight how you ensured client satisfaction and handled any challenges. This will demonstrate your capability in a role that heavily relies on client success.
✨Demonstrate Organisational Prowess
Be ready to discuss how you manage multiple projects simultaneously. Share tools or methods you use to stay organised, especially in high-pressure situations. This is crucial for a role that involves overseeing numerous events at once.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's event strategy and client engagement processes. This not only shows your enthusiasm but also gives you a clearer picture of what the role entails and how you can excel in it.
