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- Tasks: Manage client relationships and oversee the planning of exciting events.
- Company: Join a successful team in a hybrid work environment.
- Benefits: Flexible working, career advancement, and a vibrant team culture.
- Why this job: Make a real impact by creating memorable experiences for clients.
- Qualifications: Experience in client success and event management is essential.
- Other info: Opportunity to work on 40+ events annually and grow your skills.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for a talented Client Success and Event Manager to join the phenomenally successful IHR team. This role is perfect for an ambitious, highly organised individual looking to advance their career in event management.
The events team organises, oversees, and manages 40+ in-person and virtual events per year for our community members, ranging from our 1000-strong exhibitions and high-profile awards to exclusive half-day member events and webinars. Whilst we have an office based in London for work and social collaboration, we operate a hybrid home/office working model.
As the Client Success and Event Manager, you will play a critical role in ensuring our clients have an outstanding experience with our events. You will be responsible for managing client relationships, overseeing event planning and execution, and ensuring client satisfaction throughout the process. This role requires a proactive, organised, and client-focused individual who can seamlessly manage multiple tasks and projects.
To be considered for this opportunity, you will have the expertise in the following areas:
- Proven experience in client success, account management, and event management
- Exceptional organisational and project management skills and the ability to manage multiple priorities
- Keen eye for detail, with a focus on delivering high-quality results
- Outstanding interpersonal and communication skills
- Ability to work both independently and as part of a team
- Flexibility on UK travel as required by event schedules
Key responsibilities:
- Serve as the primary point of contact for clients, addressing their needs and ensuring their satisfaction
- Manage agendas, coordinate speakers, and ensure presentation slides meet event standards
- Plan, coordinate, and execute the various events from inception to completion, including conferences, webinars, awards, and exhibitions
- Collaborate with internal teams to ensure seamless delivery
- Monitor and report on the success of client engagements and events, identifying areas for improvement
Client Success and Events Manager (initial 13-month maternity cover) in City of London employer: IHR - In-house Recruitment
Contact Detail:
IHR - In-house Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success and Events Manager (initial 13-month maternity cover) in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and having your own questions ready to show your interest. It’s all about making a great impression!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that dream job!
We think you need these skills to ace Client Success and Events Manager (initial 13-month maternity cover) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Success and Events Manager role. Highlight your event management experience and client relationship skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client success and events. Share specific examples of how you've excelled in similar roles to grab our attention.
Show Off Your Organisational Skills: Since this role requires exceptional organisational abilities, don’t shy away from showcasing your project management experience. Give us examples of how you’ve successfully managed multiple tasks or events simultaneously.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at IHR - In-house Recruitment
✨Know Your Events Inside Out
Before the interview, dive deep into the types of events the company manages. Familiarise yourself with their past events and think about how you can contribute to their success. This shows your genuine interest and helps you stand out.
✨Showcase Your Client Management Skills
Prepare specific examples from your past experiences where you've successfully managed client relationships. Highlight how you ensured client satisfaction and handled any challenges. This will demonstrate your capability in a client-focused role.
✨Demonstrate Organisational Prowess
Be ready to discuss your project management skills. Share how you prioritise tasks and manage multiple projects simultaneously. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's event strategy and client engagement processes. This not only shows your enthusiasm but also gives you valuable insights into their operations and culture.
