Chief Operating Officer

Market Chief Operating Officer – Massachusetts Market

Saint Vincent Hospital (home hospital) is a 297-bed facility located in Worcester, Massachusetts. For more than 100 years, we have provided high-quality health care to Worcester and surrounding communities. As we have grown, we have remained a leader in our central Massachusetts community by adopting new treatments and expanded services to truly be a place where your family can receive all the care they need. From newborns to seniors, we can give you the quality care you deserve. At Saint Vincent Hospital, we believe you should have access to the treatments you need without having to travel far from home. We are proud to have been the first hospital in central Massachusetts to offer robotically assisted surgical procedures and minimally invasive, computer-assisted joint replacements.

St. Vincent Hospital offers a whole new experience in health care, by combining our advanced, state-of-the-art facility with our commitment to providing the best quality of life to the many members of our Worcester community.

MetroWest Medical Center has 299 beds located on two campuses in Framingham and Natick, Massachusetts. We have been serving our community for over 125 years, and we are committed to providing high quality, compassionate care, at a location close to home.

Whether you come to our hospitals for emergency care, to receive cancer treatment, for surgery, to share the birth of your baby with us, or for any other medical need, you can expect to receive excellent, comprehensive care from our highly skilled, award-winning physicians and staff. We are committed to earning the trust of every patient, family, and community member that walks through our doors by ensuring that our care meets the highest possible standards of care, every time.

POSITION SUMMARY

The Market Chief Operating Officer has responsibility for the overall operations of the facilities and related services within its assigned market, ensuring that staff delivers high-quality, cost-effective care and services with a positive margin. The Market Chief Operating Officer will help promote the facility’s position and image; reflective of the mission, standards, and values of the facility, Tenet, and the communities served.

FUNCTIONAL EXPECTATIONS & REQUIREMENTS:

The Market Chief Operating Officer is responsible for providing strong leadership, direction, and assistance in setting strategy with clearly defined expectations. He/she leads the development of progressive physician/facility strategies and executes plans in order to optimize the long-term potential of the facility.

Other specific challenges include:

• Display strong business acumen, a sophisticated knowledge of healthcare funding, and experience in competitive marketplaces with the ability to make complex and difficult decisions.
• Establish a plan to address productivity, operational performance, staff retention, and satisfaction.
• Partner with medical staff to foster quality, efficiently provided care. Emerge as a respected leader and decision-maker.
• Establish trust and emerge as a leader in key initiatives and strategies to continually improve the quality and level of services provided.
• Create an environment that supports employee satisfaction, improved service, and quality. Initiate a strategic process that addresses continuous measurable improvement.
• Exhibit strong communication, presentation, and listening skills to ensure facility-wide collaboration and coordination, especially as concerned physicians, employees, and the community.
• Assure the highest standards of healthcare delivery and outcomes, ensuring a constant patient focus.
• Ensure positive employee relations and trust through communication, education, consistency, and dependability.

ORGANIZATIONAL LEADERSHIP – EXPECTATIONS & REQUIREMENTS:

As a leader in healthcare, Tenet is committed to providing the best possible care to every patient, with a clear focus on quality and service. Strong leadership is essential to delivering on this commitment, and we believe that the quality of our leaders can give us a significant long-term competitive advantage. We want to ensure every current and future leader in Tenet is successful, and we support that through our selection and hiring process and by providing coaching and training to our leaders.

In this regard, we have identified core competencies that will enable a leader to succeed at Tenet, and have defined them within the following five areas critical to performance:

Optimize Execution

• Establishes realistic and aggressive team/individual goals, and action plans that deliver results.
• Demonstrates high visibility, consistently interacting with key stakeholders to inform, advise, listen, encourage, and challenge.
• Optimizes facility’s financial and human resources by overseeing day-to-day operations in a high-quality and cost-conscious manner.
• Clearly understands and communicates the Balanced Scorecard metrics and targets to the organization.

Use Astute Judgment

• Demonstrates high-level complex problem-solving abilities.
• Uses highly developed expertise in quantitative analyses to define and support facility goals.
• Understands business development and physician recruitment strategies that lead to a competitive advantage.
• Working knowledge of patient care standards reflected in federal and state regulations.

Lead Boldly

• Takes decisive operational action in high-stakes situations or times of crisis and uncertainty.
• Promotes or asserts own position and ideas for operation improvement, quality care delivery, revenue, and volume growth.
• Seeks and champions new ideas and initiatives that create operational/strategic advantage.
• Decisively confronts and resolves issues or barriers to success.
• Assumes CEO responsibilities in the absence of CEO.

Apply Financial Insights

• Understands financial indicators/levels and delivers year-over-year improved financial performance.
• Uses financial and productivity analysis vs. anecdotes to make decisions.

Drive Organizational Success

• Builds consensus and commitment across disparate facility managers, physicians, and home office staff with often competing priorities.
• Engages in team bench strength assessments and recruitment or promotion action plans that meet current/future talent needs.
• Is an effective team member with the facility’s CEO, CFO, CNO, and DBD to pursue new growth, implement new processes, and/or address new challenges.
• Provides ongoing feedback, measurement, and assessment process that measure performance to plan and cause course correction for direct reports.
• Partners effectively with medical staff to continually improve the quality and level of services provided.

CANDIDATE EXPERIENCE, ATTRIBUTES AND EDUCATION REQUIREMENTS:

A minimum of ten years of successful progressive healthcare/facility management experience. A demonstrable record of significant career progression, having culminated in a senior management position as either a Chief Operating Officer, Senior Operations Officer or Chief Executive Officer in a progressive, financially sound hospital system.

• High level, complex problem-solving abilities both in groups and in one-on-one situations.
• Demonstrated success in leading process improvement initiatives in a tertiary facility.
• First-hand successful experience as a Chief Operating Officer (or equivalent) in a highly competitive environment.
• Highly developed expertise in quantitative analysis to support the definition and advancement of the facility’s goals and objectives.
• Decisive leader, with the ability to understand physicians viewpoints and needs, and work strategically in the best interest of patients and the facility.
• Proven success in balancing cost/quality issues and partnering with medical staff to address productivity improvements in non-labor reduction initiatives.
• Experience in a system with excellent employee, physician, and patient satisfaction, quality, and outcomes improvement programs.
• An understanding of information systems as they pertain not only to accounting but also to decision support, cost management, and revenue enhancement.

Professional Attributes

• The ability to maximize revenue potential thoughtfully, cognizant of potential compliance issues.
• Capable of working with staff and assisting them in their continued development, as well as enhancing their performance in a supportive team environment.
• One who is open to change and new information, adapting behavior and work methods in response to new information, changing conditions, or unexpected obstacles.
• A high orientation to detail with proven analytical and financial skills.
• One who encourages open dialogue and delegates authority and accountability comfortably.
• The capacity, maturity, stature, and communication skills to eventually assume a more senior leadership role in a hospital system.
• An individual who has successfully driven initiatives that require coordination from multiple constituencies.

Personal Attributes

• An individual of the highest personal and professional integrity, principle, and knowledge, earning respect and support when making difficult decisions and choices.
• Must listen actively and accurately, and encourage input from others. Provide clear directions.
• Excellent oral and written presentation skills. Articulate, good conversationalist, and possessing a gracious demeanor.
• A collaborative and operational manager who will give employees a voice and encourage the full participation of all team members.

Education/Certifications

An undergraduate degree from a recognized and accredited institution is required and an MBA/MHA or equivalent is preferred.

Compensation

$220,000 – $350,000 **Individual wages are determined based upon a number of factors including, but not limited to, an individual’s qualifications and experience ***Calculated based on a full-time position.

A competitive compensation program will be tailored to the selected candidate. The base salary will be supplemented by a performance bonus and a comprehensive, well-rounded benefits program, which includes relocation assistance.

Travel

Minimal.

Tenet Healthcare complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.

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