Senior Manager, Creative Services Accounts in Windsor

Great briefs spark great creative work. You’ll bring everyone together to make it happen. This role has opened up because of an internal promotion, and the team is growing, so it’s a great time to join. You’d be the main link between our teams around the business and the people who make the creative work, across our 21 hotel brands. You’ll report to the Director, Global Creative Services & Operations, and work in a global matrix organisation. The role is based at our global HQ in Windsor, with a hybrid pattern of currently three days a week in the office.

What you’ll do:

• Own how creative requests are handled across Europe and Rest of World, so teams know where to go and what great looks like.
• Be the senior contact for Marketing, Brand, Commercial, Loyalty, Partnerships, Paid, Owned, Social and PR teams, turning their priorities into clear creative plans.
• Decide what comes first when everything feels urgent, weighing value, quality, deadlines, localisation needs and who’s available.
• Set the standard for our briefs. Ask confident questions and push back on vague goals, tight timelines, or overcomplicated requests.
• Bring together in-house teams, agencies, freelancers and regional partners to deliver work that’s on brand and ready to use.

What you’ll bring:

• Senior experience in account management, creative services, creative operations, integrated marketing or campaign delivery, ideally gained in a global brand, in-house studio, agency or consumer-facing business.
• A track record of leading complex creative portfolios, juggling competing priorities and taking large marketing projects from brief to launch.
• Confidence with senior stakeholders. You’ll give straight recommendations and say so when plans need to change.
• Working knowledge across multiple channels, including digital, social, paid media, CRM, web, PR and partner marketing.
• Experience working with brand systems and campaign toolkits and turning brand strategy into practical channel work.
• Experience building the tools, templates and routines that help creative teams work better, including use of AI.
• Comfortable with Microsoft 365, SharePoint, PowerPoint, Excel and Figma. Experience with Smartsheet, DAM platforms, Adobe Creative Cloud or Censhare is a bonus.

If you like making complicated creative work simple, building trust with busy people and getting good ideas into market, we’d love to hear from you. Apply now. Closing date for applications Sunday 22nd November 2026.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.

Who we are: At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 7,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.