At a Glance
- Tasks: Provide exceptional guest service and handle inquiries with professionalism.
- Company: Join a leading luxury hotel brand known for its outstanding service.
- Benefits: Competitive pay, flexible shifts, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on teamwork and guest satisfaction.
- Why this job: Be the voice of our hotel and create memorable experiences for guests.
- Qualifications: Strong communication skills in Japanese and English, plus experience in hospitality.
The predicted salary is between 40500 - 49500 £ per year.
インスタントサービスセンター(ISC)は、外線及び内線からのゲストのお問い合わせに礼儀正しく、魅力的でプロフェッショナルにゲストのご要件を対処する責任を担います。IHGのポリシーと基準に従ってISCマネージャーの管理監督の下で次の職務を遂行し、主にホテルの宿泊ゲストおよび外部のゲストからの問い合わせ、リクエストや問題に、迅速かつ満足のいく解決策を提供します。
ホテルの主要なコミュニケーション窓口として、すべてのゲストのご要望、お問い合わせ、ニーズに迅速に対応し、適切な部署・スタッフに依頼をします。ゲストのニーズを把握し、予測することで、ゲストの満足度向上に努めます。
- 宿泊ゲストからの問い合わせやリクエスト対応
- 外部からのホテルに対する問い合わせ対応
- 代表電話にかかってきた電話を適切な部署へ転送する
- レストラン予約対応、それに伴うアレルギーや食事制限の知識を持つ他部署との連携をし全ゲストのリクエストに速やかに応えられるよう努める
- ルームサービスのオーダー対応
求められるスキル：
- ゲスト、従業員、第三者と接する事により、ホテル、ブランド、会社に対して高い評価につなげる能力がある。
- マルチタスクをこなし、プレッシャーの下で能力を発揮できる。
- 中級程度の物事をまとめる手腕、時間管理能力、及びタスクの優先順位をつける能力がある。
- 日本語、英語共に優れたコミュニケーションとライティングのスキルがある。
- マイクロソフトオフィス、HUB OS、テーブルソリューション、インフラシスを完全に使いこなす事ができる。
- 中級程度のオペラとアリスの知識があり、基本的な操作が出来る。
- 中級の問題解決能力がある。
- 週末/祝日、夜勤を含むシフトによる交代制で勤務することが出来る。
- フロントオフィス／ゲストサービス関連業務、オペレーター、飲食サービス等の経験3年以上。
- ラグジュアリーホテルでの経験があれば尚可。
宿泊部テレフォンゲストサービス/Instant Service Center (Telephone Guest Service) in Windsor employer: IHG
At IHG Hotels & Resorts, we pride ourselves on being an exceptional employer that champions leadership development and workforce capability. Our inclusive work culture fosters innovation and collaboration, providing employees with unparalleled growth opportunities in a dynamic global environment. With a focus on AI-enabled learning solutions and a commitment to shaping future-ready leaders, IHG offers a meaningful and rewarding career path for those passionate about transforming the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land 宿泊部テレフォンゲストサービス/Instant Service Center (Telephone Guest Service) in Windsor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like IHG. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to IHG
Don't be shy about reaching out to IHG directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace 宿泊部テレフォンゲストサービス/Instant Service Center (Telephone Guest Service) in Windsor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about IHG and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at IHG
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
