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- Tasks: Welcome guests, manage check-ins/outs, and create memorable experiences.
- Company: Join the award-winning Kimpton Blythswood Square Hotel & Spa in Glasgow.
- Benefits: Earn £13.16/hour, enjoy paid holidays, free meals, and flexible pay options.
- Other info: Opportunities for growth, discounts on stays, and a supportive team culture await you!
- Why this job: Be your authentic self while providing 5-star service in a vibrant hotel environment.
- Qualifications: Experience in hospitality is a plus; bring your warm personality and can-do attitude.
The predicted salary is between 27372 - 27372 £ per year.
We are looking for an authentic and driven Front Office Receptionist (Full-Time) to join us at Kimpton Blythswood Square Hotel & Spa and embrace your unique, best self to provide our guests with heartfelt human connections!
At Kimpton Blythswood Square Hotel & Spa we want to deliver a ridiculously personal service to all our guests, whether they are relaxing in our Spa or enjoying sustainably sourced Scottish seafood in our iasg restaurant. As Glasgow’s only 5* Hotel, our team are focussed on providing our guests with 5* service and making heartfelt human connections in our boutique hotel, standing strong in Glasgow’s city centre.
As our Front Office Receptionist, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.
What do you need to be a Front Office Receptionist?
- Your main duties and responsibilities will be checking in and out our guests, dealing with any queries or complaints, welcoming our guests to the city and interacting with them to encourage them to join our loyalty program.
- You will also be a key part of our guests’ overall stay, providing special experiences and recognising our loyal IHG One Rewards members.
- Availability to work 40 hours per week (weekend availability is required).
- Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial.
- Confident working on hotel systems, experience working with Opera specifically is a big plus.
- Drive to produce results, we work together within the Kimpton family to continue to provide our guests with extremely personal experiences and human connection.
- A warm and authentic personality, with a can-do attitude and commitment to service.
- Overall, you will be willing to work within our team to embrace our service and delight our guests!
Joining the Kimpton team isn’t just about providing our guests with excellent service, we also have secured a spot in Fortune’s ‘100 best companies to work for’ 7 times since 2009, and it is no surprise why!
We can offer you:
- Financial security - £13.16 per hour (£27,372.80 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus Tronc paid monthly if in eligible role.
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
- Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
- Hotel specific benefits – Generous discounts in our newly renovated Spa and our F&B outlets (*must be booked according to processes)!
If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today!
You must meet the legal requirements to work in the UK.
IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Team Member Front Office employer: IHG
Contact Detail:
IHG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member Front Office
✨Be Yourself
When you’re at the interview, let your authentic personality shine through! The team at Kimpton is all about heartfelt connections, so don’t be afraid to show them who you really are.
✨Know Your Stuff
Brush up on your knowledge of hotel systems, especially Opera if you can. Being confident in your skills will help you stand out as a candidate who’s ready to hit the ground running!
✨Show Your Passion for Service
Make sure to express your commitment to providing excellent service. Share examples of how you’ve gone above and beyond for guests in the past; it’ll show you’re a perfect fit for the Kimpton family.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Team Member Front Office
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your authentic personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that to our team.
Tailor Your Application: Make sure to customise your application for the Front Office Receptionist role. Highlight any relevant experience you have in hospitality, especially in 4/5* hotels, and mention your familiarity with hotel systems like Opera if you have it!
Show Your Passion for Service: We’re all about heartfelt human connections here at Kimpton. In your application, share examples of how you’ve gone above and beyond for guests in the past. This will help us see your commitment to providing exceptional service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at IHG
✨Show Your Authentic Self
At Kimpton Blythswood Square Hotel & Spa, they value authenticity. Be yourself during the interview! Share personal stories that highlight your unique personality and how it aligns with their commitment to heartfelt human connections.
✨Know the Hotel Inside Out
Familiarise yourself with Kimpton Blythswood Square Hotel & Spa's offerings, especially their services and values. Mention specific aspects of the hotel, like their spa or restaurant, to show your genuine interest and understanding of what makes them special.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you turned a complaint into a positive experience, as this will resonate with their focus on delivering 5* service.
✨Ask Thoughtful Questions
Prepare questions that reflect your enthusiasm for the role and the company culture. Inquire about their approach to creating memorable guest experiences or how they support employee growth, showing that you’re keen to be part of their team.