At a Glance
- Tasks: Serve food and drinks with a positive attitude and ensure guest satisfaction.
- Company: Join the vibrant team at Kimpton Clocktower Hotel, a Manchester icon.
- Benefits: Earn £13.45 per hour, enjoy free meals, paid holidays, and discounts at IHG hotels.
- Other info: Flexible hours, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a fun, authentic team that values individuality and creativity.
- Qualifications: Experience in hospitality and a passion for delivering great service.
The predicted salary is between 13 - 14 £ per hour.
We are looking for an authentic and driven F&B Service Team Member (Part-Time) to join us at Refuge in Kimpton Clocktower Hotel! Kimpton Clocktower Hotel is a Manchester icon - a bold blend of grand Victorian architecture and playful, contemporary design. We’re a little bit classic, a little bit rebellious and always full of character! From buzzing social spaces to unforgettable dining and events, we create stays that feel vibrant, personal and anything but ordinary.
We have a variety of part-time contracts available from 16 hours per week up to 35 hours per week. We are looking for people to join our Breakfast and our Restaurant/Bar Teams.
What do you need to be an F&B Service Team Member? At Refuge, we’re all about individuality - from the dishes we serve to the drinks we pour. Nestled in the heart of Manchester in the Kimpton Clocktower, Refuge is a vibrant space for our team and guests alike. Join us and help keep the energy, flavour and welcome alive. Come as You Are.
Your main duties and responsibilities will be serving our guests food and beverages with a positive attitude, dealing with customer queries or complaints and working alongside our kitchen team to ensure timely delivery of orders!
- Availability to work from 16 hours per week with weekend availability
- Experience working within a Restaurant, Bar or Hotel as a Server, Waiter/Waitress, Barista, Bartender or Host
- Confidence in delivering great service, have a can-do attitude and always willing to help out where needed
- Passion for providing positive guest experiences, you will be someone who loves to interact with our guests!
- Willing to learn new things and work as part of our wider Hotel team!
- Drive to produce results – we work together within the Kimpton family to continue delivering extremely personal experiences and genuine human connection.
- A warm and authentic personality, with a can-do attitude and commitment to service.
- A willingness to work as part of a team that embraces our culture and delights our guests every day.
Joining the Kimpton family isn’t just about providing our guests with excellent service — we’ve secured a spot in Fortune’s ‘100 Best Companies to Work For’ 7 times since 2009, and it’s no surprise why!
We can offer you:
- Financial Perks: £13.45 per hour plus service charge, guaranteed hours, free meal on shift, paid holidays, enhanced sick pay, subsidised travel for unsocial hours, plus Wagestream to save, track, and access your pay anytime.
- Career Growth: Training programmes, global progression opportunities and 2 paid volunteering days per year. IHG was recognised as a ‘Best Employer 2025’ UK by Mercer.
- Colleague Perks: Discounts at 6,000+ IHG hotels worldwide, plus friends & family rates. Extra savings through our perks portal on shopping, experiences and more.
- Wellbeing: Generous maternity/paternity pay, 24/7 employee assistance, and access to mental health first-aiders.
- Refer a Friend: Share the opportunity and reap rewards when your friends join!
If you’re someone who likes to march to the beat of your own drum and wants to join a company that celebrates authentic individuality, apply today! Check out our Instagram page @kimptonclocktower to see more.
As a F&B Service Team Member, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.
You must meet the legal requirements to work in the UK.
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business. We provide equal employment opportunities to all applicants and colleagues without regard to race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Serving Staff employer: IHG
At Kimpton Clocktower Hotel, we pride ourselves on being a vibrant and inclusive workplace that celebrates individuality and creativity. Our team members enjoy competitive pay, flexible part-time hours, and a wealth of benefits including career growth opportunities, discounts at IHG hotels worldwide, and a supportive work culture that prioritises wellbeing and personal development. Join us in the heart of Manchester and be part of a company recognised as one of Fortune’s ‘100 Best Companies to Work For’!
StudySmarter Expert Advice🤫
We think this is how you could land Serving Staff
✨Tip Number 1
Get to know the venue! Before your interview, pop into the Kimpton Clocktower Hotel and soak up the atmosphere. Familiarise yourself with the menu and the vibe of the place. This will not only impress your interviewers but also help you feel more confident when discussing how you can contribute to their unique experience.
✨Tip Number 2
Show off your personality! When you’re chatting with the team during the interview, let your authentic self shine through. They’re looking for someone who can connect with guests, so don’t be shy about sharing your passion for service and any fun stories from your previous roles in hospitality.
✨Tip Number 3
Be ready to demonstrate your skills! During the interview, you might be asked situational questions or even role-play scenarios. Think about how you would handle customer queries or complaints, and be prepared to showcase your can-do attitude and teamwork spirit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Kimpton family. Don’t forget to follow up after applying; a quick email expressing your enthusiasm can go a long way!
We think you need these skills to ace Serving Staff
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your authentic self and what makes you unique.
Tailor Your Application:Make sure to customise your application for the F&B Service Team Member role. Highlight any relevant experience in restaurants, bars, or hotels, and share specific examples of how you've delivered great service in the past.
Show Your Passion:We love candidates who are passionate about providing positive guest experiences. In your application, mention why you enjoy working in hospitality and how you connect with guests to create memorable moments.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our vibrant team!
How to prepare for a job interview at IHG
✨Know the Venue
Before your interview, take some time to research Kimpton Clocktower Hotel and its unique vibe. Familiarise yourself with their food and beverage offerings, as well as their commitment to individuality. This will help you connect your answers to their values during the interview.
✨Show Your Personality
As they value authenticity, don’t be afraid to let your true self shine through. Share personal anecdotes that highlight your passion for customer service and your ability to create memorable experiences for guests. Remember, they want someone who can bring energy and character to the team!
✨Prepare for Scenarios
Think about common situations you might face in a restaurant or bar setting, such as handling customer complaints or working under pressure. Prepare specific examples from your past experience that demonstrate your problem-solving skills and positive attitude. This will show them you’re ready for the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company culture. You could ask about team dynamics, training opportunities, or how they celebrate individuality within the team. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
