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- Tasks: As a Night Concierge, you'll create unforgettable experiences for residents and handle their requests with flair.
- Company: Join Six Senses, a leader in wellness and sustainability, dedicated to unique and caring hospitality.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development in luxury hospitality.
- Why this job: Be part of a fun, quirky team that values emotional hospitality and local culture while making a difference.
- Qualifications: High school diploma and 1 year of experience in luxury hotels; hospitality degree preferred.
- Other info: Familiarity with hotel systems and a second language are a plus!
The predicted salary is between 36000 - 60000 £ per year.
As a Residences Night Concierge, I will fully comprehend the vision of Six Senses Residences to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
As a Concierge, I recognize that my role is critical in creating exceptional resident experiences.
As Residences Night Concierge, I will assume full responsibility for the efficient operation in the following:
*I am committed to behaving professionally and setting an example for my colleagues, residents, and partners.
*I will adhere to Six Senses principles, core values, best practices, guidelines, and objectives while demonstrating respect for diverse cultures and nationalities.
*I will project a positive and proactive attitude, working collaboratively with the team to maintain high standards and build a professional relationship with the Residents.
*Respond to a wide variety of residents’ requests accurately by assessing their needs and adding personal recommendations to achieve maximum satisfaction while complying with the residents’ standards and policies.
*Accommodate special requests whenever possible.
*Process and handle all residents’ requests regarding packages, faxes, messages, and mail which may be either outgoing or incoming.
*Assist residents with all inquiries related to residences and hotel services, hours of operations, key personnel, in-house events, directions, etc.
*Coordinate with departments for transfer-related requests and assist residents with transfers to and from the residences if required.
*Recommend, schedule, and plan with the residents for their preferred activities during their stay.
*Maintain detailed knowledge of local key occurrences (directions, monuments, activities, restaurants, shopping, flora, and wildlife found on the property and the neighborhoods)
*Have knowledge of all Six Senses Hotels, Resorts, and Spas to arrange accommodation and make travel arrangements on request.
*Have knowledge of countries within reasonable reach and what they have to offer.
*Have knowledge of the history and demographic facts about the current country.
*Maintain a high standard of personal appearance, grooming, and hygiene.
*Have knowledge of all safety, security, and emergency procedures related
*Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
To execute the position of Residence Night Concierge, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
*High school diploma or equivalent and at least 1 year experience in a similar operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
*Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas.
*Knowledge of residential portal platform would be an advantage
*Excellent command of the English language with confident communication skills. A second language would be an advantage.
*Computer literate. Problem-solving and multi-tasking skills
Residences Night Concierge - Six Senses London employer: IHG
Contact Detail:
IHG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residences Night Concierge - Six Senses London
✨Tip Number 1
Familiarize yourself with the Six Senses brand values and principles. Understanding their commitment to sustainability, wellness, and emotional hospitality will help you align your responses during the interview and demonstrate that you embody their ethos.
✨Tip Number 2
Research the local area around Six Senses London. Being knowledgeable about local attractions, restaurants, and events will not only impress during your interview but also prepare you for the role where you'll need to make personalized recommendations to residents.
✨Tip Number 3
Practice your communication skills, especially in English. Since excellent command of the language is crucial, consider engaging in conversations or role-playing scenarios that mimic resident interactions to build your confidence.
✨Tip Number 4
Highlight any experience you have with hotel systems like POS, PMS, and CRM platforms. If you have knowledge of a residential portal platform, be sure to mention it, as this could set you apart from other candidates.
We think you need these skills to ace Residences Night Concierge - Six Senses London
Some tips for your application 🫡
Understand the Company Values: Familiarize yourself with the core values of Six Senses, such as sustainability, wellness, and emotional hospitality. Reflect these values in your application to show that you align with their vision.
Highlight Relevant Experience: Emphasize your previous experience in luxury hotels or similar operational settings. Provide specific examples of how you've created exceptional guest experiences or handled diverse requests.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to demonstrate your command of the English language in your application. If you speak a second language, mention it as an advantage.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords related to the role, such as 'proactive attitude', 'collaborative teamwork', and 'local knowledge' to catch the employer's attention.
How to prepare for a job interview at IHG
✨Understand the Six Senses Vision
Make sure you fully grasp the vision of Six Senses Residences. Be prepared to discuss how you can help residents reconnect with themselves and their surroundings, and how you embody the values of sustainability, wellness, and emotional hospitality.
✨Showcase Your Local Knowledge
Demonstrate your knowledge of local attractions, restaurants, and events. Be ready to share personal recommendations and insights that can enhance the resident experience, showing that you are proactive and engaged with the community.
✨Highlight Your Hospitality Experience
Discuss your previous roles in luxury hotels and how they have prepared you for this position. Share specific examples of how you've handled resident requests and maintained high service standards, emphasizing your problem-solving and multi-tasking skills.
✨Exude Professionalism and Positivity
Project a positive attitude throughout the interview. Emphasize your commitment to professionalism and teamwork, and how you plan to set an example for colleagues and residents alike, ensuring a collaborative and high-standard environment.
