At a Glance
- Tasks: Create unforgettable experiences for residents while showcasing your hospitality skills.
- Company: Join the innovative Six Senses team focused on wellness and sustainability.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Exciting career path with a focus on personal development and teamwork.
- Why this job: Be part of a unique brand that values emotional hospitality and local culture.
- Qualifications: Experience in luxury hospitality and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Description
As a Residences Concierge, I will fully comprehend the vision of Six Senses Residences to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses.
I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
As a Concierge, I recognize that my role is critical in creating exceptional resident experiences.
Duties and Responsibilities
As Residences Concierge, I will assume full responsibility for the efficient operation in the following:
- I am committed to behaving professionally and setting an example for my colleagues, residents, and partners.
- I will adhere to Six Senses principles, core values, best practices, guidelines, and objectives while demonstrating respect for diverse cultures and nationalities.
- I will project a positive and proactive attitude, working collaboratively with the team to maintain high standards and build a professional relationship with the Residents.
- Respond to a wide variety of residents’ requests accurately by assessing their needs and adding personal recommendations to achieve maximum satisfaction while complying with the residents’ standards and policies.
- Accommodate special requests whenever possible.
- Process and handle all residents’ requests regarding packages, faxes, messages, and mail which may be either outgoing or incoming.
- Assist residents with all inquiries related to residences and hotel services, hours of operations, key personnel, in-house events, directions, etc.
- Coordinate with departments for transfer-related requests and assist residents with transfers to and from the residences if required.
- Recommend, schedule, and plan with the residents for their preferred activities during their stay.
- Maintain detailed knowledge of local key occurrences (directions, monuments, activities, restaurants, shopping, flora, and wildlife found on the property and the neighborhoods)
- Have knowledge of all Six Senses Hotels, Resorts, and Spas to arrange accommodation and make travel arrangements on request.
- Have knowledge of countries within reasonable reach and what they have to offer.
- Have knowledge of the history and demographic facts about the current country.
- Maintain a high standard of personal appearance, grooming, and hygiene.
- Have knowledge of all safety, security, and emergency procedures related
- Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
- Strictly adhere to LQA standards and guest comments.
Qualifications
To execute the position of Residence Concierge, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- High school diploma or equivalent and at least 1 year experience in a similar operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
- Technical skills include MS Office – Word, Excel, Power Point and Outlook.
I am also familiar with various hotel systems including POS, PMS and CRM platforms.
I have excellent knowledge of guest related functions, guest service and local surrounding areas.
- Knowledge of residential portal platform would be an advantage
- Excellent command of the English language with confident communication skills. A second language would be an advantage.
- Computer literate. Problem-solving and multi-tasking skills
All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.
The above is intended to provide an overview of the role and responsibilities for a Residences Concierge Host at Six Senses Residences It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses Residences is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Residences Concierge - Six Senses London employer: IHG
At IHG, we pride ourselves on being an excellent employer, offering a vibrant work culture at Kimpton Charlotte Square in the heart of Edinburgh. As a Room Attendant, you will not only enjoy competitive pay and generous discounts but also benefit from extensive training opportunities that foster personal and professional growth, all while contributing to creating unforgettable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Residences Concierge - Six Senses London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like IHG. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to IHG
Don't be shy about reaching out to IHG directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Residences Concierge - Six Senses London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about IHG and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at IHG
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
