At a Glance
- Tasks: Create unforgettable experiences for residents and lead a dynamic concierge team.
- Company: Join Six Senses London, a leader in luxury hospitality and wellness.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Exciting career path in a vibrant, supportive environment.
- Why this job: Be part of a pioneering team that values sustainability and emotional hospitality.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
As a Residence Concierge Manager, I will fully comprehend the vision of Six Senses Residences to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
As a Residence Concierge Assistant Manager, I recognize that my role is critical in creating exceptional resident experiences.
Duties and ResponsibilitiesAs Residence Concierge Manager, I will assume full responsibility for the efficient operation in the following:
- Deliver exceptional, personalised resident experiences by accurately assessing needs and providing tailored solutions in line with brand standards and policies.
- Manage resident requests relating to services, information, packages, mail, messages and special arrangements.
- Recommend, plan and arrange activities, experiences and services aligned with residents’ preferences.
- Act as a key point of escalation for resident concerns, ensuring effective service recovery and resolution.
- Ensure a seamless resident journey from arrival to departure.
- Manage, supervise and motivate concierge hosts, including shift planning across all concierge desks.
- Lead a high-performing team to deliver consistently excellent service standards.
- Foster a positive, inclusive and professional team culture.
- Provide coaching, feedback and training to support team development and performance.
- Work closely with internal departments to ensure seamless service delivery and operational alignment.
To execute the position of Residence Concierge Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- Bachelor's degree in Hospitality, Hotel or Business Management, or more than 3 years' experience in a similar Residential operation leadership role.
- Proven experience leading a team of Residential Concierge or related role.
- Strong capability of decision-making and proven track record of results in Resident & team satisfaction and fostering a positive work environment.
- Technical skills include MS Office – Word, Excel, PowerPoint and Outlook.
- I am also familiar with various hotel systems including POS, PMS and CRM platforms.
- I have excellent knowledge of guest related functions, guest service and local surrounding areas.
- Experience with a Residential portal platform strongly preferred.
- Excellent command of the English language with confident communication skills. A second language would be an advantage.
- Computer literate.
- Problem-solving and multi-tasking skills.
All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.
The above is intended to provide an overview of the role and responsibilities for a Residence Concierge Manager at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Residence Concierge Manager - Six Senses London employer: IHG
At Six Senses London, we pride ourselves on being an exceptional employer that champions sustainability, wellness, and emotional hospitality. Our inclusive work culture fosters personal and professional growth, offering employees the opportunity to lead a high-performing team while creating extraordinary experiences for our residents. With a commitment to local sensitivity and global sensibility, working here means being part of a pioneering brand that values creativity, fun, and a unique approach to service.
StudySmarter Expert Advice🤫
We think this is how you could land Residence Concierge Manager - Six Senses London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like IHG. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to IHG
Don't be shy about reaching out to IHG directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Residence Concierge Manager - Six Senses London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about IHG and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at IHG
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
