At a Glance
- Tasks: Welcome guests with a warm smile and provide exceptional service at our luxury hotel.
- Company: Join the prestigious InterContinental London Park Lane in the heart of Mayfair.
- Benefits: Earn £13.85 per hour, enjoy free meals, and access amazing discounts worldwide.
- Other info: Flexible shifts available; perfect for students looking to gain valuable experience.
- Why this job: Be part of a team that inspires growth and delivers unforgettable experiences.
- Qualifications: Previous experience in luxury hotels and strong guest service skills are preferred.
The predicted salary is between 22800 - 22800 £ per year.
At InterContinental London Park Lane, we have a fantastic opportunity to join the team as a Receptionist at our luxury hotel in Mayfair with an immediate start date.
Located at one of the capital's most prestigious addresses, our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.
Being one of the first points of contact with our guests, our reception team members will welcome guests in a professional yet friendly manner, providing a warm and genuine experience for the guest's arrival and departure. The ideal candidate will be guest-focused and have previous experience in a luxury, Forbes 5-Star Hotel and have experience handling complaints. Experience using Opera PMS is a huge advantage.
We are committed to offering our Receptionists a competitive salary and a large range of benefits:
- £13.85 per hour (£28,808 per annum) plus night premium, paid overtime and great IHG perks
- 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (ProRated)
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it
- Free meals on duty
- Company sick pay and life insurance
- Amazing discounts for our hotels and restaurants around the world
- Discounts from over 15,000 stores – all the way from retail to cinema
- 'Refer a Friend' programme
Most importantly, we’ll help you grow and develop you as an individual and inspire incredible.
At InterContinental London Park Lane, our ambition is to define our unique culture. The kind of culture that inspires you to be all you can be. An invitation to tap into your unique personality to deliver and achieve incredible things. An expectation to play your part in empowering and inspiring others. An opportunity to learn, grow and push what’s possible. The promise of a personal and professional journey. A place where everyone can belong and feel part of something bigger.
We are open 7 days a week, 365 days a year and need people to work a range of shifts and days. You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.
Receptionist employer: IHG
InterContinental London Park Lane is an exceptional employer, offering a vibrant work culture that prioritises personal and professional growth. Located in the prestigious Mayfair area, our luxury hotel provides competitive salaries, extensive benefits including generous holiday allowances, and unique perks such as discounts across thousands of stores and restaurants. We are dedicated to fostering an inclusive environment where every team member can thrive and contribute to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
First things first, make sure you know the hotel inside out! Research InterContinental London Park Lane and its unique offerings. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to get comfortable handling guest inquiries and complaints. The more you practice, the more confident you'll feel!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work at the hotel. Plus, a referral can give you a leg up!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us. Let’s get you that dream job!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hotel. A friendly tone can go a long way in making a great first impression.
Tailor Your Experience:Make sure to highlight any previous experience in luxury hotels, especially if you've worked with Opera PMS. We love seeing how your background aligns with our values and the specific requirements of the Receptionist role. Tailoring your application shows us you’re serious about joining our team!
Be Professional Yet Approachable:Remember, as a Receptionist, you’ll be one of the first points of contact for our guests. Your application should reflect a balance of professionalism and approachability. Use clear language and keep it friendly – we’re looking for someone who can make guests feel welcome right from the start!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to explore more about our amazing culture and benefits while you’re at it!
How to prepare for a job interview at IHG
✨Know the Hotel Inside Out
Before your interview, take some time to research InterContinental London Park Lane. Familiarise yourself with its history, values, and what makes it stand out in the luxury hotel market. This knowledge will not only impress your interviewers but also help you articulate why you want to be part of their team.
✨Showcase Your Guest-Focused Attitude
As a Receptionist, your role is all about creating a warm and welcoming atmosphere. Prepare examples from your past experiences where you went above and beyond for guests. Highlighting your ability to handle complaints with grace and professionalism will demonstrate that you’re the right fit for their guest-focused culture.
✨Practice Using Opera PMS
If you have experience with Opera PMS, make sure to mention it during your interview. If not, consider watching tutorial videos or reading up on its features. Being familiar with this system can give you an edge, showing that you're proactive and ready to hit the ground running.
✨Dress to Impress
First impressions matter, especially in a luxury hotel setting. Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hotel's standards and your commitment to representing them well.
