At a Glance
- Tasks: Welcome guests and provide a warm, genuine experience during their stay.
- Company: Join the prestigious InterContinental London Park Lane team.
- Benefits: Earn £15.55 per hour, enjoy 28 days holiday, and great IHG perks!
- Other info: Flexible shifts with opportunities for discounts and career development.
- Why this job: Be part of a luxury hotel culture that inspires personal and professional growth.
- Qualifications: Experience in a luxury hotel and a full UK driving license required.
The predicted salary is between 32344 - 32344 £ per year.
At InterContinental London Park Lane, we have a fantastic opportunity to join the team as a Night Concierge on a 4 on 4 off shift pattern.
Welcome to InterContinental London Park Lane, located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.
Being one of the first points of contact with our guests, our Concierge team members will welcome guests in a professional yet friendly manner, providing a warm and genuine experience for the guest’s arrival and departure. The ideal candidate will have previous experience in a luxury, Forbes 5-Star Hotel, be dependable and adaptable with excellent written and oral fluency in English, and an immaculate professional appearance. In addition, you must be able to drive and hold a full UK driving license.
We are committed to offering our Night Concierge a competitive salary and a large range of benefits:
- £15.55 per hour (£32,344.00 per annum) paid overtime and great IHG perks!
- 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (Pro Rated)
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Working rota 4 nights on 4 nights off
- Free meals on Duty
- Company sick pay and life insurance.
- Amazing discounts for our hotels and restaurants around the world
- Discounts from over 15,000 stores – all the way from retail to cinema
- Generous ‘Refer a Friend’ programme!
Most importantly, we’ll help you grow and develop as an individual and inspire incredible things. At InterContinental London Park Lane, our ambition is to define our unique culture that inspires you to be all you can be. An invitation to tap into your unique personality to deliver and achieve incredible things. An expectation to play your part in empowering and inspiring others. An opportunity to learn, grow and push what’s possible. The promise of a personal and professional journey, a place where everyone can belong and feel part of something bigger.
We are open 7 days a week, 365 days a year and need people to work a range of shifts and days. Please click ‘apply’ now! You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.
Night Concierge employer: IHG
InterContinental London Park Lane is an exceptional employer, offering a vibrant work culture that prioritises personal and professional growth. With competitive salaries, generous benefits including paid overtime, extensive holiday allowances, and unique perks like discounts across global hotels and retail stores, employees are empowered to thrive in a supportive environment. Located in the prestigious Mayfair area, our Night Concierge team plays a vital role in delivering a warm and luxurious experience to guests, making every shift rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! If you’re applying for the Night Concierge role, make sure to visit the hotel and get a feel for the vibe. Dress smartly and be ready to impress with your knowledge about the place.
✨Tip Number 3
Practice makes perfect! Prepare for potential interview questions by role-playing with a friend. Focus on how you’d handle guest interactions and showcase your adaptability and professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Night Concierge role and how you can contribute to our amazing team.
Tailor Your Experience:Make sure to highlight any previous experience in luxury hotels or similar roles. We’re looking for candidates who can bring that 5-Star service vibe, so connect your past experiences to what we do at InterContinental London Park Lane.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your qualifications and why you’re a great fit for us. Remember, first impressions count!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Night Concierge position. Plus, it’s super easy to navigate!
How to prepare for a job interview at IHG
✨Know the Hotel Inside Out
Before your interview, take some time to research InterContinental London Park Lane. Familiarise yourself with its history, values, and unique offerings. This will not only show your genuine interest but also help you answer questions more confidently.
✨Dress to Impress
As a Night Concierge, your appearance matters. Make sure to dress smartly and maintain a professional look. This reflects your understanding of the luxury environment and sets a positive tone for your interview.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for guests, practice articulating your thoughts clearly and confidently. Prepare examples of how you've provided excellent customer service in the past, especially in high-pressure situations.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like a guest complaint or an emergency. Think through potential scenarios and your responses ahead of time, demonstrating your problem-solving skills and adaptability.
