Whether you’re starting out or stepping up, you’ll find support, purpose and the chance to grow through every challenge at IHG Hotels & Resorts.
We’re seeking a Business Analyst, Global Growth Process Optimisation to join our Global Finance team in Windsor, UK (preferred), with Atlanta US also considered.
This role supports a high-profile transformation programme linked to IHG’s 2026 strategy, engaging with stakeholders across the business to understand, document and challenge current processes before they are translated into future-state capabilities.
It is a highly stakeholder-led role, focused on translating business needs into clear requirements for Product & Technology partners, while also supporting adoption and embedding new ways of working back into the organisation.
Key responsibilities
- Engaging business stakeholders to understand current processes, pain points and requirements
- Documenting and challenging existing business processes to support transformation
- Translating business requirements into capabilities for Product & Technology partners
- Leading meetings and discussions confidently across a range of stakeholder groups
- Working across global teams and regions to gather insight and align requirements
- Articulating business needs clearly so technical teams can build effective solutions
- Supporting the transformation of systems and platforms through structured analysis
- Contributing to embedding new ways of working and supporting adoption/change management
- Building strong relationships with stakeholders across multiple levels of the organisation
- Helping surface and bring to life business processes that are often deeply embedded in functions
This role has a significant impact on a high-visibility transformation programme and will play an important part in shaping how business processes are defined, improved and embedded across the organisation.
What we’re looking for
- Established experience as a Business Analyst in a complex organisational environment
- Strong critical thinking and a process-driven mindset
- Confidence leading meetings and facilitating discussions with stakeholders
- Ability to engage and influence stakeholders across multiple levels of the organisation
- Strong communication skills with the ability to articulate and document business processes clearly
- Experience translating business priorities into structured requirements and capabilities
- Comfort working across global teams or functions
- Thought leadership and a proactive approach to surfacing and improving ways of working
- Some project management capability would be beneficial, but strong business analysis skills are key
- No specific educational background or accreditation is required
What we offer
We provide a wide range of benefits designed to help you live your best work life. Including:
- Travel benefits that include discounted room rates and food & beverage
- Recharge Days
- Volunteering Days
