At a Glance
- Tasks: Deliver and assist with guest luggage while ensuring a warm welcome.
- Company: Join the vibrant team at Six Senses London, known for its unique hospitality.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Fluency in English required; additional languages are a bonus.
- Why this job: Be part of a pioneering wellness brand that values sustainability and emotional hospitality.
- Qualifications: Hospitality diploma preferred; experience in luxury hotels is a plus.
The predicted salary is between 22000 - 26000 £ per year.
Description
As Bell Attendant, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses.
I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.
Duties and Responsibilities
As Bell Attendant, I will support the Chief Concierge and assume responsibility for the efficient operation of the Concierge department.
The duties and responsibilities will include
- Deliver and pick-up guest luggage according to the standards and procedures in a timely and efficient manner and offer assistance to guests when requested.
- Ensure proper transfer of guests when requested.
- Load and unload vehicles on arrival and departure of guests and assist guests entering and exiting the vehicles.
- Maintain the cleanliness of guest areas including lobby and report any defects.
- Maintain the cleanliness of the hotel buggies and vehicles and ensure they are in good condition.
- Handle guest inquiries by providing accurate and appropriate information.
- Report any illness, accidents befalling guests, irregularities to the Front Office Manager.
- Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
- Knowledge and strict adherence to LQA standards.
Qualifications
To execute the position of Bell Attendant, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- Hospitality diploma/degree is preferred.
- Technical skills include MS Office – Word, Excel, Power Point and Outlook.
I am also familiar with various hotel systems including POS, PMS and CRM platforms.
I have excellent knowledge of guest related functions, guest service and local surrounding areas.
- Fluent in English; I understand that additional languages are preferred.
All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.
The above is intended to provide an overview of the role and responsibilities for a Bell Attendant at Six Senses London.
It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Luggage Porter - Six Senses London employer: IHG
At IHG, we pride ourselves on being an excellent employer, offering a vibrant work culture at Kimpton Charlotte Square in the heart of Edinburgh. As a Room Attendant, you will not only enjoy competitive pay and generous discounts but also benefit from extensive training opportunities that foster personal and professional growth, all while contributing to creating unforgettable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Luggage Porter - Six Senses London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like IHG. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to IHG
Don't be shy about reaching out to IHG directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Luggage Porter - Six Senses London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about IHG and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at IHG
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
