Manager Learning Analytics in London

This role is critical to helping develop a strong learning culture by being responsible for analysing the impact of global and regional learning activities at IHG to provide data-driven insights to demonstrate the impact of the offer and inform how we target our resources and invest where it makes the biggest difference.

Key Accountabilities

• Collect, interpret, and analyze complex datasets to uncover trends, risks, and opportunities that inform strategic decisions.
• Present insights to stakeholders using visualization tools and storytelling techniques to drive alignment and action.
• Lead the development of dashboards, reports and visualizations using tools like PowerPoint and Tableau.
• Ensure the accuracy, integrity and consistency of the data used for decision making; collaborate with the GCP data strategy team.
• Provide input to the selection, implementation and maintenance of learning technology.
• Carry out user acceptance testing and advise on suitability of learning technology and tools.
• Partner with IHG University and learning stakeholders to translate business requirements, set up data quality monitoring and ensure data accuracy.
• Foster collaboration with other departments to understand their needs and ensure that data initiatives are relevant and impactful.
• Support building and maintaining learning models to support forecasting, scenario planning, and strategic initiatives.
• Provide ad hoc guidance and education to global training teams on how to use and interpret metrics, creating well-informed advocates for learning measurement.

Key Skills & Experiences

• Education: Bachelor's in a relevant field of work in business, economics or statistics or an equivalent combination of education and work-related experience.
• Experience: 5 years progressive work-related experience in analytics, project management, database design & administration. Experience with data mining and analysis. Significant work-related experience in gathering, tracking, manipulating and analyzing data. Demonstrated experience in the use of learning analytics to drive strategic insight and support effective decision making. Experience of presenting data and insight to influence stakeholders. Experience of building data and measurement frameworks. Experience of partnering with stakeholders to gather data and insight. Experience of working in a global team and building strong trusting relationships with stakeholders.
• Technical Skills & Knowledge: Proficiency in SQL and data manipulation techniques. Proficiency in Excel. Experience with data visualization tools. Effective verbal and written communication and storytelling skills. Strong analytical thinking, problem-solving skills and attention to detail. Strong business acumen and critical thinking abilities.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.

Who we are: At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.