Director Of Operations in London

The iconic voco Grand Central Glasgow is seeking an exceptional Director of Operations to help lead one of the city's most historic and characterful hotels into its next chapter. Set in the heart of Glasgow city centre, voco Grand Central blends over 140 years of heritage with voco's modern, un-stuffy spirit. From our striking Victorian architecture and light-filled ballroom to our award-winning Champagne Central Bar, we create spaces that invite guests to relax, connect, and feel genuinely welcomed.

Proudly rooted in Glasgow, our hotel is widely regarded in the UK Hospitality sector with a reputation that has been built on warmth, authenticity and exceptional stories, brought to life every day by our people. At voco, everyone's a host. We're reliably different, informal but professional, warm but polished and deeply committed to making every stay feel easy, human, and memorable. Sustainability and conscious choices are woven throughout the guest journey, ensuring we care not just for our guests, but for our environment and our communities too.

As Director of Operations, you'll be a key leader within the hotel, working in close partnership with the General Manager to oversee day-to-day operations and shape the hotel's strategic direction. You'll lead across all hotel Operations collaborating closely with Finance, HR and Commercial, ensuring operational excellence, strong financial performance, and consistently brilliant guest experiences. A visible and inspiring presence, you'll coach and develop department leaders, build high-performing teams, and confidently lead through change always keeping people and guests at the heart of every decision.

You will also build strong internal and external relationships, champion continuous improvement and help position voco Grand Central as a standout destination in the Glasgow market. We're looking for an ambitious leader who brings energy, warmth, and credibility, with:

• Proven experience as a Director of Operations (or equivalent) within an upscale or premium hotel environment
• Food & Beverage leadership experience, ideally within a multi-venue operation
• A strategic, guest-first mindset with experience working in a branded hotel environment.
• A hands-on, visible leadership style—someone who leads by example, is passionate about developing others and isn’t afraid to roll up their sleeves.
• A genuine pride in team success, collaboration and creating memorable guest experiences together.

As part of IHG Hotels and one of Scotland's leading hotels, this role offers a very attractive remuneration package, company and local hotel benefits and career opportunities.

• Competitive Salary, plus a 20% performance bonus
• Pension, Life Insurance and Private Healthcare
• Growth & Development
• Extensive training and global career opportunities across IHG
• 2 paid volunteering days per year with a cause of your choice
• Worldwide discounted hotel rates across IHG Hotels & Resorts (6,000+ hotels and growing)
• Discounted food & beverage on employee rate
• Friends & family rates
• Discounts on shopping, experiences and more via our perks portal
• Enhanced maternity and paternity pay
• 24/7 Employee Assistance Programme
• Access to trained Mental Health First Aiders

Hotel-Specific Benefits

• 50% F&B and 30% Spa discount at our sister property, Kimpton Blythswood Square (subject to booking process)
• 50% discount in Champagne Central
• Subsidised city-centre parking
• Milestone gifts to celebrate life and career moments.

If you're a leader who is truly passionate about delivering world class hospitality, values people as much as performance, and wants to make a meaningful impact in an iconic Glasgow hotel then we would love to hear from you, apply today!

You must meet the legal requirements to work in the UK. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.